Konferenzbeitrag
Automatic central management for decentral mobile medical devices - using GSM and the Internet for fleet management
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Datum
2003
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Gesellschaft für Informatik e.V.
Zusammenfassung
Equipping medical devices with long range telemetry opens completely new possibilities for emergency response, home care and remote diagnosis. Mobile communications nowadays seem to be a generaly accepted part of our modern world, but bridging the gap between new (consumer-) technologies and medical devices still is a challenge today. Providing a telemetry link (GSM) is just the trivial part - ensuring security, reliability and service management are the more critical tasks that need to be addressed. Therefore, a complete system concept consists of an automatic fleet management (e.g. periodic device-initiated service calls) as well as customer relationship management (CRM), including technical service all based on a trouble-ticket system.