Konferenzbeitrag
Supporting Knowledge Management Instruments with Composable Micro-Services
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2015
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Despite the fact that knowledge management (KM) challenges cannot be solved by installing a technical system alone, technical support for KM initiatives is still an important issue and nowadays requires handling of context, intelligent content analysis and extended collaboration support. Since information systems have significantly improved in the last ten years with regards to implementing Web 2.0 features and semantic content analysis, knowledge workers can expect better support from IT than ever. After the human-oriented, technology-oriented (documents), process-riented and social KM phases, KM support now needs integration of those beneficial technologies instead of hyping one and neglecting the other. The true nature and potential of social media does only manifest when people incorporate them into their day-to-day work routines or even \"live\" the social media idea. The same is true for business process management (BPM). If BPM tools are not integrated into the existing, well-known information systems, acceptance will be low. Practice shows, that employees often do not even know in which process they are currently working.