Characteristics of public E-services: Investigating the E-diamond model
| dc.contributor.author | Goldkuhl, Göran | |
| dc.contributor.author | Persson, Anders | |
| dc.contributor.editor | Schoop, Mareike | |
| dc.contributor.editor | Moor, Aldo de | |
| dc.contributor.editor | Dietz, Jan | |
| dc.date.accessioned | 2019-07-11T12:10:14Z | |
| dc.date.available | 2019-07-11T12:10:14Z | |
| dc.date.issued | 2006 | |
| dc.description.abstract | The issue of the paper is how to characterize public e-services mediated through the web. One common kind of characterization is made through stage models (e-ladders). Such models are frequently used for policy-planning, evaluation and bench-marking of public e-services. E-ladder models have been criticized and as an alternative the e-diamond model has been formulated, which consists of twelve categories in three polarities (informative vs performative; general vs individualized; separate vs coordinated). The differences between e-ladder and e-diamond models are described in the paper. Empirical investigations of some public e-services based on the e-diamond model are pursued. A theoretical analysis of the e-diamond model based on the language-action perspective is performed. This follows the view that public e-services are seen as government – citizen communication. The empirical and theoretical investigations give further support to the e-diamond model. | en |
| dc.identifier.isbn | 978-3-88579-183-6 | |
| dc.identifier.pissn | 1617-5468 | |
| dc.identifier.uri | https://dl.gi.de/handle/20.500.12116/24043 | |
| dc.language.iso | en | |
| dc.publisher | Gesellschaft für Informatik e.V. | |
| dc.relation.ispartof | Pragmatic web – Proceedings of the first international conference on the pragmatic web, 2006 | |
| dc.relation.ispartofseries | Lecture Notes in Informatics (LNI) - Proceedings, Volume P-89 | |
| dc.title | Characteristics of public E-services: Investigating the E-diamond model | en |
| dc.type | Text/Conference Paper | |
| gi.citation.endPage | 181 | |
| gi.citation.publisherPlace | Bonn | |
| gi.citation.startPage | 166 | |
| gi.conference.date | 21-23 September 2006 | |
| gi.conference.location | Stuttgart | |
| gi.conference.sessiontitle | Regular Research Papers |
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