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Usability Analysis of Cost-Benefit Tracker: A Tool for Utility Analysis of Business Processes

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dc.contributor.authorSoftic, Selver
dc.contributor.authorLüftenegger, Egon
dc.contributor.editorHansen, Christian
dc.contributor.editorNürnberger, Andreas
dc.contributor.editorPreim, Bernhard
dc.date.accessioned2020-08-18T15:20:05Z
dc.date.available2020-08-18T15:20:05Z
dc.date.issued2020
dc.description.abstractWe introduce the Cost-Benefit Tracker (CB Tracker), which is a software for analyzing the economic potential of the business processes. We designed and developed the Cost-Benefit Tracker as a simple software-based BPMN 2.01 tool by integrating the concepts of the Service-Dominant Business Model design. As a result, the software is simple and straightforward to use more than enterprise BPMN 2.0 software. The entrepreneurs can use the presented softwaresupported method to financially evaluate own business processes designed as BPMN 2.0 diagrams, before committing a large amount of financial resources into realisation of these. In order to evaluate the usefulness and usability of the proposed software we tested it with a specific scenario including tasks with representative test persons from possible target groups. We also used standardized surveys like Computer System Usability Questionnaire (CSUQ) and Nielsen’s Heuristic model (NHE) to obtain the insights on usability of the system. The findings of usability evaluation of CB Tracker will be presented as main contribution of this paper.en
dc.identifier.doi10.18420/muc2020-ws116-004
dc.identifier.urihttps://dl.gi.de/handle/20.500.12116/33563
dc.language.isoen
dc.publisherGesellschaft für Informatik e.V.
dc.relation.ispartofMensch und Computer 2020 - Workshopband
dc.relation.ispartofseriesMensch und Computer
dc.subjectHCI
dc.subjectutility analysis
dc.subjectdigital business models
dc.subjecttools evaluation
dc.titleUsability Analysis of Cost-Benefit Tracker: A Tool for Utility Analysis of Business Processesen
dc.typeText/Workshop Paper
gi.citation.publisherPlaceBonn
gi.conference.date6.-9. September 2020
gi.conference.locationMagdeburg
gi.conference.sessiontitleMCI-WS17: Workshop zu Smart Collaboration – Mitarbeiter-zentrierte Informationssysteme in der Produktentstehung
gi.document.qualitydigidoc

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