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Integrating experience management into the every-day life of organisations

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dc.contributor.authorMaier, Edith
dc.contributor.authorReimer, Ulrich
dc.contributor.editorHeisig, Peter
dc.contributor.editorOrth, Ronald
dc.contributor.editorSchönborn, Jakob Michael
dc.contributor.editorThalmann, Stefan
dc.date.accessioned2020-10-05T11:30:38Z
dc.date.available2020-10-05T11:30:38Z
dc.date.issued2020
dc.description.abstractThe paper discusses the results of extensive interviews to find out if and how companies these days actually manage experience-based knowledge. The study builds on the findings of a previous survey which showed that experience was still considered a valuable resource in times of digital change but rarely managed systematically. Trust and mutual respect as well as good leadership emerge as essential for successfully integrating the exchange and transfer of lessons learned. The good practice examples selected also show that embedding the capture, provision and reuse of knowledge into daily work processes is primarily a question of organizational culture rather than tools. However, the increasing availability of data and process traces as well as advances in text mining and new interface technologies such as voice assistants have given rise to novel solutions that can provide knowledge proactively when- and wherever needed and without requiring additional effort on the part of users.en
dc.identifier.isbn978-3-88579-607-8
dc.identifier.pissn1617-5468
dc.identifier.urihttps://dl.gi.de/handle/20.500.12116/34392
dc.language.isoen
dc.publisherGesellschaft für Informatik e.V.
dc.relation.ispartofWM 2019 - Wissensmanagement in digitalen Arbeitswelten: Aktuelle Ansätze und Perspektiven - Knowledge Management in Digital Workplace Environments: State of the Art and Outlook
dc.relation.ispartofseriesLecture Notes in Informatics (LNI) - Proceedings, Volume P-303
dc.subjectexperience management
dc.subjecttacit knowledge
dc.subjectlessons learned
dc.subjectorganizational culture
dc.subjectgood practice
dc.subjectlearning organization
dc.subjectprocess-oriented knowledge management
dc.titleIntegrating experience management into the every-day life of organisationsen
dc.typeText/Conference Paper
gi.citation.endPage152
gi.citation.publisherPlaceBonn
gi.citation.startPage139
gi.conference.date18.-20. März 2019
gi.conference.locationPotsdam
gi.conference.sessiontitleWS III: 8th German Workshop on Experience Management

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P303 - WM 2019 - Wissensmanagement in digitalen Arbeitswelten: Aktuelle Ansätze und Perspektiven - Knowledge Management in Digital Workplace Environments: State of the Art and Outlook