Support 2.0: An optimized product support system exploiting master data, data warehousing and web 2.0 technologies
| dc.contributor.author | Oberhofer, Martin | |
| dc.contributor.author | Maier, Albert | |
| dc.contributor.editor | Freytag, Johann-Christoph | |
| dc.contributor.editor | Ruf, Thomas | |
| dc.contributor.editor | Lehner, Wolfgang | |
| dc.contributor.editor | Vossen, Gottfried | |
| dc.date.accessioned | 2019-02-20T10:28:17Z | |
| dc.date.available | 2019-02-20T10:28:17Z | |
| dc.date.issued | 2009 | |
| dc.description.abstract | The proposed system integrates traditional and Web 2.0 based product support systems and uses master data management, data warehousing and text analytics functionality to send problem records to the person most capable to solve it, let it be an in-house t | en |
| dc.identifier.isbn | 978-3-88579-238-3 | |
| dc.identifier.pissn | 1617-5468 | |
| dc.identifier.uri | https://dl.gi.de/handle/20.500.12116/20489 | |
| dc.language.iso | en | |
| dc.publisher | Gesellschaft für Informatik e.V. | |
| dc.relation.ispartof | Datenbanksysteme in Business, Technologie und Web (BTW) – 13. Fachtagung des GI-Fachbereichs "Datenbanken und Informationssysteme" (DBIS) | |
| dc.relation.ispartofseries | Lecture Notes in Informatics (LNI) - Proceedings, Volume P-144 | |
| dc.title | Support 2.0: An optimized product support system exploiting master data, data warehousing and web 2.0 technologies | en |
| dc.type | Text/Conference Paper | |
| gi.citation.endPage | 631 | |
| gi.citation.publisherPlace | Bonn | |
| gi.citation.startPage | 628 | |
| gi.conference.date | 2.-6. März 2009 | |
| gi.conference.location | Münster | |
| gi.conference.sessiontitle | Regular Research Papers |
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