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Impact of augmented reality guidance for car repairs on novice users of AR: a field experiment on familiar and unfamiliar tasks

dc.contributor.authorHoffmann, Clemens
dc.contributor.authorBüttner, Sebastian
dc.contributor.authorPrilla, Michael
dc.contributor.authorWundram, Kai
dc.contributor.editorAlt, Florian
dc.contributor.editorSchneegass, Stefan
dc.contributor.editorHornecker, Eva
dc.date.accessioned2020-09-16T07:52:31Z
dc.date.available2020-09-16T07:52:31Z
dc.date.issued2020
dc.description.abstractThe use of augmented reality (AR) guidance is seen as an opportunity to address the growing complexity of industrial tasks. Previous research showed benefits of AR for different industrial tasks especially for novice users, while other research suggests that AR was not superior to other means for novices. However, there is not much work that looks at the relation between initial exposure of users to AR (that is, if users have never used AR before) and different types of tasks. In this paper, addressing the field of car maintenance and repair, we look into the question of how AR support impacts the performance in familiar and unfamiliar task if the AR user has never used AR before. By running an experiment under field conditions, we investigate whether the familiarity of a specific repair task has an impact on the performance under AR guidance compared to a traditional repair guideline. Our experiment reveals interesting insights. First, we show that familiarity and routine have an important impact on adherence to (all) repair guidelines, which should be regarded in future studies. Second, despite its novelty and the corresponding added time to deal with AR, we found that guidance via AR worked better for unfamiliar tasks. This shows the potential of AR for guidance of industrial tasks in practice, and it brings up design suggestions for the implementation of this guidance in practice.en
dc.description.urihttps://dl.acm.org/doi/10.1145/3404983.3405594en
dc.identifier.doi10.1145/3404983.3405594
dc.identifier.urihttps://dl.gi.de/handle/20.500.12116/34274
dc.language.isoen
dc.publisherACM
dc.relation.ispartofMensch und Computer 2020 - Tagungsband
dc.relation.ispartofseriesMensch und Computer
dc.subjectqualification
dc.subjectaugmented reality
dc.subjectempirical study
dc.subjectexperiment under field conditions
dc.subjectassistive system
dc.subjecttraining
dc.subjectaugmented reality guidance
dc.subjectmaintenance
dc.titleImpact of augmented reality guidance for car repairs on novice users of AR: a field experiment on familiar and unfamiliar tasksen
dc.typeText/Conference Paper
gi.citation.publisherPlaceNew York
gi.citation.startPage279–289
gi.conference.date6.-9. September 2020
gi.conference.locationMagdeburg
gi.conference.sessiontitleMCI: Full Paper
gi.document.qualitydigidoc

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