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Lenny the bot as a resource for sequential analysis: exploring the treatment of Next Turn Repair Initiation in the beginnings of unsolicited calls

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dc.contributor.authorRelieu, Marc
dc.contributor.authorSahin, Merve
dc.contributor.authorFrancillon, Aurelien
dc.date.accessioned2019-09-05T01:08:20Z
dc.date.available2019-09-05T01:08:20Z
dc.date.issued2019
dc.description.abstractBased on conversation analysis, this study examines a corpus of naturally produced telemarketing phone calls with a chatbot called Lenny. Initially designed to trick the authors of unsolicited calls, Lenny has a methodological interest for Conversation Analysis and permits a fine understanding of bot/human professional calls. Because the design of its “turns” never changes, Lenny facilitates the comparisons between sequential phenomena. In this paper, we focus on repair sequences initiated with a specific “trouble with hearing” Next Turn Repair Initiator during beginnings and pre- beginnings. We show how the caller preserves the progressivity of the call while trying to solve the repair issue.en
dc.identifier.doi10.18420/muc2019-ws-645
dc.identifier.urihttps://dl.gi.de/handle/20.500.12116/25259
dc.language.isoen
dc.publisherGesellschaft für Informatik e.V.
dc.relation.ispartofMensch und Computer 2019 - Workshopband
dc.relation.ispartofseriesMensch und Computer
dc.subjectrepair
dc.subjectchatbot
dc.subjectconversation analysis
dc.subjectvoice
dc.subjecttelemarketing calls
dc.titleLenny the bot as a resource for sequential analysis: exploring the treatment of Next Turn Repair Initiation in the beginnings of unsolicited callsen
dc.typeText/Workshop Paper
gi.citation.publisherPlaceBonn
gi.conference.date8.-11. September 2019
gi.conference.locationHamburg
gi.conference.sessiontitleMCI-WS13: Interacting with Robots and Virtual Agents? Robotic Systems in Situated Action and Social Encounters
gi.document.qualitydigidoc

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