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Coordinating Interdependent E-Government Solutions Illustrated on the Electronic Change of Address in Switzerland

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2013

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Gesellschaft für Informatik e.V.

Zusammenfassung

In this case study we illustrate the high complexity of a rather simple inter-agency e-government service: change of address in Switzerland. This enables us to identify typical sources and dimensions of complexity for inter-agency services in countries with decentralised competencies among government agencies. From the resulting picture we draw conclusions on how to deal with complexity - and how to avoid further dramatic increases of e-government complexity. In particular, we discuss the role of coordination of e-government service development projects plays in the fight against exploding complexity.

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Selzam, Thomas; Neuroni, Alessia C.; Riedl, Reinhard (2013): Coordinating Interdependent E-Government Solutions Illustrated on the Electronic Change of Address in Switzerland. Electronic Government and Electronic Participation - Joint Proceedings of Ongoing Research of IFIP EGOV and IFIP ePart 2018. Bonn: Gesellschaft für Informatik e.V.. PISSN: 1617-5468. ISBN: 978-3-88579-615-2. pp. 62-68. Regular Research Papers. Koblenz, Germany. 16-19 September 2018

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