IT operation management - A systematic literature review of ICIS, EDOC and BISE

Hansen, Mark; Piontek, Tim; Wißotzki, Matthias (2015): IT operation management - A systematic literature review of ICIS, EDOC and BISE. Digital Enterprise Computing (DEC 2015). Bonn: Gesellschaft für Informatik e.V.. PISSN: 1617-5468. ISBN: 978-3-88579-638-1. pp. 115-126. Böblingen. 25.-26. June 2015