Modeling service-flow
| dc.contributor.author | Klischewski, Ralf | |
| dc.contributor.author | Wetzel, Ingrid | |
| dc.contributor.author | Baharami, Ali | |
| dc.contributor.editor | Godlevsky, Mikhail | |
| dc.contributor.editor | Mayr, Heinrich C. | |
| dc.date.accessioned | 2020-01-07T11:50:43Z | |
| dc.date.available | 2020-01-07T11:50:43Z | |
| dc.date.issued | 2001 | |
| dc.description.abstract | As e-business is invading the service industry and the public sector, there is a need for a service-flow management of those processes, which consist of a sequence of interrelated sub-services. Making use of the potentials of internet applications, service-flow management aims at providing these service in an effi- cient manner, at improving customer relationship management in the field of ten- sion between routine and situated/personalized service provision, and at providing flexible IT support for service providers and/or clients at each service point. Based on object oriented, workflow and user oriented modeling techniques, we model service-flow patterns by identifying sequences of service points, each capturing the specific service tasks and their respective pre- and post-conditions from the pro- vider’s point of view. This service-flow modeling approach may be supported by the modeling tools Visio® and Process@Work. We present some results from two cases of service-flow modeling, each with a short case description and a discussion of the models’ application for technical and orga nizational development. | en |
| dc.identifier.isbn | 13-88579-331-8 | |
| dc.identifier.pissn | 1617-5468 | |
| dc.identifier.uri | https://dl.gi.de/handle/20.500.12116/30744 | |
| dc.language.iso | en | |
| dc.publisher | Gesellschaft für Informatik e. V. | |
| dc.relation.ispartof | Information Systems Technology and its Applications, international conference ISTA'2001 | |
| dc.relation.ispartofseries | Lecture Notes in Informatics (LNI) - Proceedings, Volume P-2 | |
| dc.title | Modeling service-flow | en |
| dc.type | Text/Conference Paper | |
| gi.citation.endPage | 272 | |
| gi.citation.publisherPlace | Bonn | |
| gi.citation.startPage | 261 | |
| gi.conference.date | June 13-15, 2001 | |
| gi.conference.location | Kharkiv, Ukraine | |
| gi.conference.sessiontitle | Regular Research Papers |
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