Coordinating Interdependent E-Government Solutions Illustrated on the Electronic Change of Address in Switzerland
| dc.contributor.author | Selzam, Thomas | |
| dc.contributor.author | Neuroni, Alessia C. | |
| dc.contributor.author | Riedl, Reinhard | |
| dc.contributor.editor | Wimmer, Maria A. | |
| dc.contributor.editor | Janssen, Marijn | |
| dc.contributor.editor | Macintosh, Ann | |
| dc.contributor.editor | Scholl, Hans Jochen | |
| dc.contributor.editor | Tambouris, Efthimios | |
| dc.date.accessioned | 2018-10-12T11:48:51Z | |
| dc.date.available | 2018-10-12T11:48:51Z | |
| dc.date.issued | 2013 | |
| dc.description.abstract | In this case study we illustrate the high complexity of a rather simple inter-agency e-government service: change of address in Switzerland. This enables us to identify typical sources and dimensions of complexity for inter-agency services in countries with decentralised competencies among government agencies. From the resulting picture we draw conclusions on how to deal with complexity - and how to avoid further dramatic increases of e-government complexity. In particular, we discuss the role of coordination of e-government service development projects plays in the fight against exploding complexity. | en |
| dc.identifier.isbn | 978-3-88579-615-2 | |
| dc.identifier.pissn | 1617-5468 | |
| dc.identifier.uri | https://dl.gi.de/handle/20.500.12116/17287 | |
| dc.language.iso | en | |
| dc.publisher | Gesellschaft für Informatik e.V. | |
| dc.relation.ispartof | Electronic Government and Electronic Participation - Joint Proceedings of Ongoing Research of IFIP EGOV and IFIP ePart 2018 | |
| dc.relation.ispartofseries | Lecture Notes in Informatics (LNI) - Proceedings, Volume P-221 | |
| dc.subject | complexity management | |
| dc.subject | stakeholder management | |
| dc.subject | coordination | |
| dc.subject | infrastructure | |
| dc.subject | interoperability | |
| dc.subject | interdependence | |
| dc.title | Coordinating Interdependent E-Government Solutions Illustrated on the Electronic Change of Address in Switzerland | en |
| dc.type | Text/Conference Paper | |
| gi.citation.endPage | 68 | |
| gi.citation.publisherPlace | Bonn | |
| gi.citation.startPage | 62 | |
| gi.conference.date | 16-19 September 2018 | |
| gi.conference.location | Koblenz, Germany | |
| gi.conference.sessiontitle | Regular Research Papers |
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