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Collaborating in a Crisis: Perspectives on Trust and Technological Framework in Organising a COVID-19 Online Hackathon

dc.contributor.authorKarhu, Mari
dc.contributor.authorKarampela, Maria
dc.contributor.authorHäkkilä, Jonna
dc.contributor.editorMühlhäuser, Max
dc.contributor.editorReuter, Christian
dc.contributor.editorPfleging, Bastian
dc.contributor.editorKosch, Thomas
dc.contributor.editorMatviienko, Andrii
dc.contributor.editorGerling, Kathrin|Mayer, Sven
dc.contributor.editorHeuten, Wilko
dc.contributor.editorDöring, Tanja
dc.contributor.editorMüller, Florian
dc.contributor.editorSchmitz, Martin
dc.date.accessioned2022-08-31T09:42:57Z
dc.date.available2022-08-31T09:42:57Z
dc.date.issued2022
dc.description.abstractThis paper explores trust in online-only-collaboration, where a team was gathered to organise a COVID-19 online hackathon with only three days notice. The study is based on the thematic analysis of ten in-depth interviews with the hackathon organisers. The findings report how trust among the organisers was encapsulated in 1) the shared big goal, 2) the significance of real-life networks, 3) a strong lead organiser on the collaboration forming on the fly, and 4) the lack of face-to-face contact in relation to becoming familiar or staying unknown. Technology related findings showed that the collaboration platforms were selected based on familiarity and ease of use. The chosen communication channels created a split between age groups, and transparency of the communication suffered somewhat from one-to-one communications in the background and divided application use. However, trust between the organisers helped them to overcame the transparency challenges. The findings are applicable to societal crisis situations in which technologies are used to build collaboration in aim to address shared challenges.en
dc.description.urihttps://dl.acm.org/doi/10.1145/3543758.3547538en
dc.identifier.doi10.1145/3543758.3547538
dc.identifier.urihttps://dl.gi.de/handle/20.500.12116/39232
dc.language.isoen
dc.publisherACM
dc.relation.ispartofMensch und Computer 2022 - Tagungsband
dc.relation.ispartofseriesMensch und Computer
dc.subjectCOVID-19
dc.subjectPandemic
dc.subjectCrisis
dc.subjectOnline Collaboration
dc.subjectCollaborative Technologies
dc.subjectHackathon
dc.subjectTrust
dc.titleCollaborating in a Crisis: Perspectives on Trust and Technological Framework in Organising a COVID-19 Online Hackathonen
dc.typeText/Conference Paper
gi.citation.endPage343
gi.citation.publisherPlaceNew York
gi.citation.startPage339
gi.conference.date4.-7. September 2022
gi.conference.locationDarmstadt
gi.conference.sessiontitleMCI-POSTER
gi.document.qualitydigidoc

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