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The Enterprise Architect as a Crisis Manager

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dc.contributor.authorBreithaupt, Carsten
dc.contributor.authorVieracker, Jonas
dc.contributor.authorChircu, Alina
dc.contributor.authorCox, Sean
dc.contributor.authorSultanow, Eldar
dc.contributor.editorReussner, Ralf H.
dc.contributor.editorKoziolek, Anne
dc.contributor.editorHeinrich, Robert
dc.date.accessioned2021-01-27T13:33:26Z
dc.date.available2021-01-27T13:33:26Z
dc.date.issued2021
dc.description.abstractIn this paper we argue that the Enterprise Architect (EA) should be considered as a crisis manager. In times of a crisis organizations must create a holistic view on the situation and evaluate the proposed measures. Evaluation will be based on experience, data, upfront-created scenarios and assessments of risks, cost and benefits. The EA is already engaged in processes such as Continuity Management, Risk Management, IT Security, Business Process Management, IT Strategy, and others. Therefore, we propose that the EA is one good candidate (not the only one) for handling organizational crises. This paper presents a model of overall crisis management that incorporates an enterprise architecture view as well as related dimensions of crisis management: the ability to control a crisis, the level of communication during and after a crisis, the type of change brought by a crisis, the crisis' outcomes, its distribution within an enterprise, and an organization's criticality of business functions. Finally, we highlight how the EA role supports crisis management at Lufthansa, a top German aviation company.en
dc.identifier.doi10.18420/inf2020_14
dc.identifier.isbn978-3-88579-701-2
dc.identifier.pissn1617-5468
dc.identifier.urihttps://dl.gi.de/handle/20.500.12116/34720
dc.language.isoen
dc.publisherGesellschaft für Informatik, Bonn
dc.relation.ispartofINFORMATIK 2020
dc.relation.ispartofseriesLecture Notes in Informatics (LNI) - Proceedings, Volume P-307
dc.subjectCrisis Management
dc.subjectEnterprise Architecture
dc.subjectLufthansa
dc.titleThe Enterprise Architect as a Crisis Manageren
dc.title.subtitleInsights from Lufthansaen
gi.citation.endPage148
gi.citation.startPage133
gi.conference.date28. September - 2. Oktober 2020
gi.conference.locationKarlsruhe
gi.conference.sessiontitle(Agiles) Enterprise Architecture Management in Forschung und Praxis

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