Auflistung nach Autor:in "Adam, Marc T. P."
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- ZeitschriftenartikelCall for Papers, Issue 3/2020(Business & Information Systems Engineering: Vol. 60, No. 6, 2018) Morana, Stefan; Pfeiffer, Jella; Adam, Marc T. P.
- ZeitschriftenartikelDesign Blueprint for Stress-Sensitive Adaptive Enterprise Systems(Business & Information Systems Engineering: Vol. 59, No. 4, 2017) Adam, Marc T. P.; Gimpel, Henner; Maedche, Alexander; Riedl, RenéStress is a major problem in the human society, impairing the well-being, health, performance, and productivity of many people worldwide. Most notably, people increasingly experience stress during human-computer interactions because of the ubiquity of and permanent connection to information and communication technologies. This phenomenon is referred to as technostress. Enterprise systems, designed to improve the productivity of organizations, frequently contribute to this technostress and thereby counteract their objective. Based on theoretical foundations and input from exploratory interviews and focus group discussions, the paper presents a design blueprint for stress-sensitive adaptive enterprise systems (SSAESes). A major characteristic of SSAESes is that bio-signals (e.g., heart rate or skin conductance) are integrated as real-time stress measures, with the goal that systems automatically adapt to the users’ stress levels, thereby improving human-computer interactions. Various design interventions on the individual, technological, and organizational levels promise to directly affect stressors or moderate the impact of stressors on important negative effects (e.g., health or performance). However, designing and deploying SSAESes pose significant challenges with respect to technical feasibility, social and ethical acceptability, as well as adoption and use. Considering these challenges, the paper proposes a 4-stage step-by-step implementation approach. With this Research Note on technostress in organizations, the authors seek to stimulate the discussion about a timely and important phenomenon, particularly from a design science research perspective.
- ZeitschriftenartikelIn Stars We Trust – A Note on Reputation Portability Between Digital Platforms(Business & Information Systems Engineering: Vol. 64, No. 3, 2021) Hesse, Maik; Teubner, Timm; Adam, Marc T. P.Complementors accumulate reputation on an ever-increasing number of online platforms. While the effects of reputation within individual platforms are well-understood, its potential effectiveness across platform boundaries has received much less attention. This research note considers complementors’ ability to increase their trustworthiness in the eyes of prospective consumers by importing reputational data from another platform. The study evaluates this potential lever by means of an online experiment, during which specific combinations of on-site and imported rating scores are tested. Results reveal that importing reputation can be advantageous – but also detrimental, depending on ratings’ values. Implications for complementors, platform operators, and regulatory bodies concerned with online reputation are considered.
- ZeitschriftenartikelOpposing Effects of Response Time in Human–Chatbot Interaction(Business & Information Systems Engineering: Vol. 64, No. 6, 2022) Gnewuch, Ulrich; Morana, Stefan; Adam, Marc T. P.; Maedche, AlexanderResearch has shown that employing social cues (e.g., name, human-like avatar) in chatbot design enhances users’ social presence perceptions and their chatbot usage intentions. However, the picture is less clear for the social cue of chatbot response time. While some researchers argue that instant responses make chatbots appear unhuman-like, others suggest that delayed responses are perceived less positively. Drawing on social response theory and expectancy violations theory, this study investigates whether users’ prior experience with chatbots clarifies the inconsistencies in the literature. In a lab experiment ( N = 202), participants interacted with a chatbot that responded either instantly or with a delay. The results reveal that a delayed response time has opposing effects on social presence and usage intentions and shed light on the differences between novice users and experienced users – that is, those who have not interacted with a chatbot before vs. those who have. This study contributes to information systems literature by identifying prior experience as a key moderating factor that shapes users’ social responses to chatbots and by reconciling inconsistencies in the literature regarding the role of chatbot response time. For practitioners, this study points out a drawback of the widely adopted “one-design-fits-all�? approach to chatbot design.
- ZeitschriftenartikelReputation Transfer(Business & Information Systems Engineering: Vol. 61, No. 2, 2019) Teubner, Timm; Hawlitschek, Florian; Adam, Marc T. P.
- ZeitschriftenartikelUnlocking Online Reputation(Business & Information Systems Engineering: Vol. 62, No. 6, 2020) Teubner, Timm; Adam, Marc T. P.; Hawlitschek, FlorianWith the ever-growing popularity of sharing economy platforms, complementors increasingly face the challenge to manage their reputation on different platforms. The paper reports the results from an experimental online survey to investigate how and under which conditions online reputation is effective to engender trust across platform boundaries. It shows that (1) cross-platform signaling is in fact a viable strategy to engender trust and that (2) its effectiveness crucially depends on source–target fit. Implications for three stakeholders are discussed. First, platform complementors may benefit from importing reputation, especially when they have just started on a new platform and have not earned on-site reputation yet. The results also show, however, that importing reputation (even if it is excellent) may be detrimental if there occurs a mismatch between source and target and that, hence, fit is of utmost importance. Second, regulatory authorities may consider reputation portability as a means to make platform boundaries more permeable and hence to tackle lock-in effects. Third, platform operators may employ cross-platform signaling as a competitive lever.
- ZeitschriftenartikelUser Assistance for Intelligent Systems(Business & Information Systems Engineering: Vol. 62, No. 3, 2020) Morana, Stefan; Pfeiffer, Jella; Adam, Marc T. P.