Auflistung nach Autor:in "Dolata, Mateusz"
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- ZeitschriftenartikelChanging Things so (Almost) Everything Stays the Same(i-com: Vol. 20, No. 3, 2021) Dolata, Mateusz; Schubiger, Simon; Agotai, Doris; Schwabe, GerhardThe deployment of mixed reality systems in professional settings demands adaptation of the physical environment and practices. However, technology-driven changes to the environment are problematic in some contexts. Specifically, face-to-face advisory services rely on scripted material routines using specific tools. This manuscript explores challenges encountered during the development of LivePaper, a mixed-reality system for supporting financial advisory services. First, the article presents a range of design requirements derived from existing literature and multiple years of research experience concerning advisory services and physical collaborative environments. Second, it discusses technical and design challenges that emerged when building LivePaper along with those requirements. Third, the article describes a range of technical solutions and new design ideas implemented in a working system to mitigate the encountered problems. It explores potential alternative solutions and delivers empirical or conceptual arguments for the choices made. The manuscript concludes with implications for the advisory services, the systems used to support such encounters, and specific technical guidance for the developers of mixed reality solutions in institutional settings. Overall, the article advances the discourse on the application of technology in advisory services, the use of mixed-reality systems in professional environments, and the physical nature of collaboration.
- ZeitschriftenartikelFair AI(Business & Information Systems Engineering: Vol. 62, No. 4, 2020) Feuerriegel, Stefan; Dolata, Mateusz; Schwabe, Gerhard
- KonferenzbeitragMore interactivity with IT support in advisory service encounters?(Mensch und Computer 2016 - Tagungsband, 2016) Dolata, Mateusz; Schwabe, GerhardAdvisory service encounters change their character from information provision to joined problem solving, thus increasingly relying on the interactive exchange between the advisor and the advisee. Simultaneously, modern collaborative IT finds its way into service encounters as a method to engineer, enrich, and standardize them. An IT system equipped with interactive features may enhance the encounter’s interactivity, but it may also limit it by capturing participants’ attention. This study explores the influence of IT on the interactivity in advisory service encounters. It arrives at the conclusion that an extensive tuning in precedes a phase of enhanced interactivity in IT-supported advisory service encounters.
- KonferenzbeitragTuning in to More Interactivity – Learning from IT Support for Advisory Service Encounters(i-com: Vol. 16, No. 1, 2017) Dolata, Mateusz; Schwabe, GerhardAdvisory service encounters change their character from expertise provision to interactive problem solving, thus increasingly relying on mutual and intensive interaction between the advisor and the advisee: they turn into . Simultaneously, modern collaborative IT finds its way into service encounters as a method to engineer, enrich, and standardize them. An IT system equipped with interactive features may enhance the encounter’s interactivity, but it may also limit it by capturing participants’ attention. This study explores the influence of IT on the interactivity in advisory service encounters. It arrives at the conclusion that an extensive precedes a phase of enhanced interactivity in IT-supported advisory service encounters.