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Auflistung nach Autor:in "Janssen, Marijn"

1 - 10 von 38
  • Konferenzbeitrag
    An Account of Research on Open Government Data (2007-2012): A Systematic Literature Review
    (Electronic Government and Electronic Participation - Joint Proceedings of Ongoing Research of IFIP EGOV and IFIP ePart 2020, 2013) Novais, Tharsis; Albuquerque, João P. De; Craveiro, Gisele S.
    Open Government Data (OGD) is a government policy that is being increasingly adopted by several countries around the world. Despite its growing acceptance, there are still several difficulties both in making OGD available and ensuring it is used effectively by society. A growing body of knowledge has been produced in the last few years in the e-government scientific community to address these problems. This paper conducts a systematic literature re-view on the question of OGD, which is aimed at outlining a knowledge base of the existing scientific literature on OGD produced in the period 2007-2012 that is available in the on-line databases of relevant scientific societies (ACM, AIS, IEEE). In doing so, the paper provides an overview of this knowledge base, and maps out the different research approaches that are being adopted to study OGD, its geographical scope and the application domain they refer to. The results indicate the need of broadening the geographic coverage of OGD studies and also of deepening the discussion of quality criteria for assessing open data.
  • Konferenzbeitrag
    Agile Sentiment Analysis for more Responsive Public Relations
    (Electronic Government and Electronic Participation - Joint Proceedings of Ongoing Research of IFIP EGOV and IFIP ePart 2030, 2013) Cestnik, Bojan; Kern, Alenka
    The constituting e-government organizations like ministries, agencies, funds and councils often have to deal with severe media attention and sometimes more or less justified criticism. In this paper we present an approach that supports the task of managing public relations (PR) between organizations and the news media. The proposed approach is based on agile sentiment analysis of the questions that organizations receive from the journalists and media. Such analysis is relevant for reviewing past events as well as predicting the future happenings. We demonstrate the utility of the proposed approach by analyzing a set of 298 questions received by a public organization from various media in the period from 2007 till 2012. The results confirm that that by incorporating agile sentiment analysis into regular PR workflow organizations can improve their understanding and control of communication with the media and public.
  • Konferenzbeitrag
    Applying an Ethical Perspective on Stakeholder Participation in Public E-Service Development
    (Electronic Government and Electronic Participation - Joint Proceedings of Ongoing Research of IFIP EGOV and IFIP ePart 2028, 2013) Axelsson, Karin
    In order to balance between citizen and agency aspects' importance and visibility in public e-service development, the question how to involve different stakeholders is often raised. However, identifying and analyzing several internal as well as external stakeholders in relation to e-government development raises some ethical questions: Who should participate and who should not? For what reasons do we involve stakeholders? What will the result of stakeholder participation and involvement be? In this article empirical findings from an e-government project are revisited and discussed from an ethical perspective. The main conclusion is that we need to consider ethical aspects of stakeholder participation in e-government projects more thoroughly. The ethical discussion in stakeholder participation rhetoric has often been shallow. An important task for e-government researchers is therefore to address this discussion in public e-service development,as the results in terms of quality of the e-services as well as citizen benefits are at stake.
  • Konferenzbeitrag
    Basic Approaches for the Evaluation of IT-Investments in E-Government: A Literature Review
    (Electronic Government and Electronic Participation - Joint Proceedings of Ongoing Research of IFIP EGOV and IFIP ePart 2014, 2013) Palka, Wolfgang; Gülümser, Yigitel; Jurisch, Marlen C.; Wolf, Petra; Krcmar, Helmut
    Electronic government (e-government) investments are made to help governments transform service delivery in a way that they fulfill their obligations to stakeholders in the most efficient and cost effective way. During this process, governments are under constant pressure to deliver better public services with fewer resources which necessitate the use of confidential evaluation methods for IT investments in e-government in order to guide policy and decision makers and to raise public approval. Despite a various number of evaluation methods, there is still lack of an appropriate method, which takes all perspectives and dimensions into account. The aim of this paper is to investigate the existing state of art dealing with the principle approaches of evaluation of e-government investments by following a comprehensive review of the normative literature and contributing to these works by suggesting guidelines for developing an appropriate model.
  • Konferenzbeitrag
    Benchmarking E-Government Quality - Whose Quality Are We Measuring?
    (Electronic Government and Electronic Participation - Joint Proceedings of Ongoing Research of IFIP EGOV and IFIP ePart 2016, 2013) Jansen, Arild; Ølnes, Svein
    This paper analyses the results of several years of benchmarking of public online services in Norway. We compare these data, which are showing significant differences in measured quality between small and larger municipalities, with results from a comprehensive survey measuring citizens' satisfaction with public services. Finding that these observed differences are not supported by the user survey, we have to ask: whose quality are we really measuring? Many evaluation systems rely on similar heuristic methods, e.g. the EU's eGovernment benchmark 2012 framework, while the Danish benchmarking system has a different approach. The paper argues for a multi-dimensional approach to evaluation of public websites and gives some suggestions for this.
  • Konferenzbeitrag
    Botswana Speaks Parliamentary Initiative: Paving the Way Towards Better Constituency Services in Botswana
    (Electronic Government and Electronic Participation - Joint Proceedings of Ongoing Research of IFIP EGOV and IFIP ePart 2033, 2013) Koulolias, Vasilis; Belkacem, Kheira; Zalavra, Vassiliki
    Recognizing the long-standing traditions of democratic consultation at the local level in Botswana and the leading role of ICT (Information and Communication Technology) tools in participation and decision-making processes, this paper focuses on a real-life case study that matches the implementation of an innovative ICT tool that allows citizens to participate in online and offline consultations with their elected Members of the Parliament (MPs) in Botswana on issues of major concern. Botswana Speaks Parliamentary Initiative is an ongoing pilot research project that aims to improve parliamentary efficiency by ensuring sustainable capacity building around the use of an online platform and enhance transparency by opening deliberation and debate to citizens.
  • Konferenzbeitrag
    Bridging Knowledge Gaps in Policy Analysis with Information Visualization
    (Electronic Government and Electronic Participation - Joint Proceedings of Ongoing Research of IFIP EGOV and IFIP ePart 2022, 2013) Ruppert, Tobias; Bernard, Jürgen; Kohlhammer, Jörn
    Today's politicians are confronted with new (digital) ways to tackle complex decision-making problems. In order to make the right decisions profound analysis of the problems and possible solutions has to be performed. Therefore policy analysts need to collaborate with external experts consulted as advisors. Due to different expertises of these stakeholders the whole process may suffer from knowledge gaps. In our approach, we describe a concept to bridge these knowledge gaps by introducing information visualization and visual analytics to the policy analysis domain. Therefore, we refine a standard policy cycle at the stages relevant for the policy analysis. Secondly, we characterize the main stakeholders in the process, and identify knowledge gaps between these roles. Finally, we emphasize the merits of including advanced visualization techniques into the policy analysis process, and describe visualization as a facet bridging the knowledge gaps in a collaborative policy making life-cycle.
  • Konferenzbeitrag
    Building Journal Excellence through Quality Reviews: How to Review a Manuscript
    (Electronic Government and Electronic Participation - Joint Proceedings of Ongoing Research of IFIP EGOV and IFIP ePart 2049, 2013) Bertot, John C.
    Journal excellence rests on at least three essential factors: 1) the journal's editorial team; 2) the strength of the research community; and 3) the peer review process. In particular, a critical review process that assesses the strengths and weaknesses of submitted manuscripts is a necessity if a journal is to publish high quality articles that are read, cited, and have an impact on both research and practice. This workshop is designed to provide attendees with insights into how to conduct useful and rigorous manuscript reviews.
  • Konferenzbeitrag
    Change Management of Germany's Public IT-Project for Feedback Management in Schools (SEIS)
    (Electronic Government and Electronic Participation - Joint Proceedings of Ongoing Research of IFIP EGOV and IFIP ePart 2044, 2013) Viebahn, Christoph von
    With more than 1,400,000 returned questionaires, Self Evaluation In Schools (SEIS) is the largest feedback management project for German schools including more than 5,700 institutions. The individual software is a full-hybrid system enabling online, paper and mixed evaluations. It delivers various reports, time series and other products enabling to improve the internal quality management. The project has been started in 2004 by the Bertelsmann Stiftung, 2008 taken over by a public consortium, from 08/2013 to be continued seperately by several federal states.
  • Konferenzbeitrag
    Civil Servants' Educational Needs in the Field of E-Governance in CIS Countries
    (Electronic Government and Electronic Participation - Joint Proceedings of Ongoing Research of IFIP EGOV and IFIP ePart 2026, 2013) Bershadskaya, Lyudmila; Chugunov, Andrei; Trutnev, Dmitrii
    Successful and effective e-governance development is impossible without adequate civil servants' qualification. E-Governance development in Commonwealth of Independent State (CIS) countries faces a lot of common hurdles, and the problem of insufficient civil servants' skills in the field of e- governance is among the top of these issues. The article represents the results of several researches dedicated to identification of actual and required civil servants skills for the successful integration of e-government in Russia and CIS countries. In the studies the authors used the following methods: gap-analysis, documents and projects evaluation, testing, expert poll. The authors propose a set of recommendations to solve the problem of insufficient qualification.