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Auflistung nach Autor:in "Kude, Thomas"

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  • Konferenzbeitrag
    The emergence of partnership networks in the enterprise application software industry - an SME perspective
    (PRIMIUM - Process Innovation for Enterprise Software, 2009) Arndt Jens-M.; Kude, Thomas; Dibbern, Jens; Heinzl, Armin
    The enterprise application development industry is currently undergoing profound changes. The well established, large system developers (hubs) take the lead in establishing partner networks with much smaller, often young companies (spokes). This paper takes the perspective of these spokes and seeks to understand their motivations for entering into such partner networks. Drawing on research on strategic alliances and product complementarities, a theoretical framework on the determinants of partnering is developed. It is argued that partnering is especially attractive for smaller organizations when it allows them to access capabilities that would otherwise be difficult to obtain. Three broad categories of dynamic capabilities of hub organizations are assumed to act in this role: the capability to innovate architectures, the capability to provide an integrated enterprise application system, and the capability to address broad markets. These are analyzed in eight case studies. The cases represent small and medium sized enterprises (SMEs) that are participating in the partner network of a leading provider of enterprise application systems. The study reveals that while access to market capabilities is a key motivator for all spokes, the other two capabilities do not play an identical role in all cases. Rather, their impact on partnering motivation is contingent upon the type of solution offered by the partner in relation to the large system developer.
  • Zeitschriftenartikel
    Service-Channel Fit Conceptualization and Instrument Development
    (Business & Information Systems Engineering: Vol. 59, No. 2, 2017) Hoehle, Hartmut; Kude, Thomas; Huff, Sid; Popp, Karl
    Electronically mediated self-service technologies in the banking industry have impacted the way banks service consumers. Despite a large body of research on electronic banking channels, no study has been undertaken to empirically explore the fit between electronic banking channels and banking services. To address this gap, we developed and validated a service-channel fit conceptualization and an associated survey instrument. We applied a mixed methods approach and initially investigated industry experts’ perceptions regarding the concept of ‘service-channel fit’ (SCF). The findings demonstrated that the concept was highly valued by bank managers. Next, we developed an instrument to measure the perceived service-channel fit of electronic banking channels. The instrument was developed using expert rounds and two pretests involving approximately 300 consumers in New Zealand. Drawing on IS alignment literature, we created a parallel instrument allowing us to calculate SCF across three unique fit dimensions, including service complexity-channel fit, service importance-channel fit, and service routineness-channel fit. To explore the nomological validity of the SCF construct, we linked SCF to customers’ intention to use a specific channel for a particular banking task. We tested our model with data from 340 consumers in New Zealand using Internet banking applications for two different banking tasks. The results of our study have theoretical and practical implications for how clients should be serviced through electronically mediated banking channels.