Auflistung nach Autor:in "Maier, Edith"
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- KonferenzbeitragActivity Theory as a Framework for Accommodating Cultural Factors in HCI Studies(Mensch & Computer 2005. Workshop-Proceedings der 5. fachübergreifenden Konferenz., 2005) Maier, EdithThis article is based on research conducted in the framework of an EU project aimed at enhancing knowledge management and setting up an eLearning platform. It focuses on one particular aspect, i.e. accommodating cultural factors in human-computer interaction (HCI) studies, of a wider ranging study which has been published as a doctoral thesis under the title "The Quest for a Theoretical Framework for eLearning and Knowledge Management Activities". For the purposes of this article, the eLearning dimension with associated models and concepts has been largely excluded from the dis- cussion. Similarly, the complex issue of defining culture and context and the different approaches to identifying cultural differences cannot be dealt with within the scope of this article.
- KonferenzbeitragAlexa, It’s Me! An Online Survey on the User Experience of Smart Speaker Authentication(Mensch und Computer 2022 - Tagungsband, 2022) Renz, Andreas; Baldauf, Matthias; Maier, Edith; Alt, FlorianVerifying the identify of the speaker is a crucial requirement for security-critical voice-based services on smart speakers, such as transferring money or making online purchases. Whilst various studies have explored novel authentication mechanisms for voice based services, there is little research on the user experience of respective authentication methods. To address this gap, we conducted a comprehensive online survey (n=696). We compared five authentication methods (spoken PIN, biometrics, app with button/voice confirmation, card reader) regarding their perceived efficiency, security, ease of use, and error susceptibility. Additionally, we investigated users’ willingness to use security-critical services in banking and government. We found an overall preference to confirm actions triggered by voice by pressing a button on a mobile authentication app followed by PIN-based authentication. In contrast, biometric authentication by voice is considered unreliable, while applying a card reader is regarded secure, yet less convenient.
- ZeitschriftenartikelAuthentication methods for voice services on smart speakers – a multi-method study on perceived security and ease of use(i-com: Vol. 22, No. 1, 2023) Renz, Andreas; Neff, Thomas; Baldauf, Matthias; Maier, EdithWith the increasing proliferation of security-critical voice-based services such as voice banking, user authentication on smart speakers is becoming a vital requirement. Prior research on verifying the speaker’s identity has been taken a technical perspective predominantly, while respective user-centered research is scarce. To investigate authentication methods for smart speakers from a user’s perspective, we conducted a multi-method experiment. In a comprehensive online survey (n = 696) and a comparative lab study (n = 18) with an advanced functional prototype we studied 6 authentication methods (spoken PIN, biometrics, app with button/voice confirmation, card reader, sound authentication) regarding their perceived security and ease of use. While token-based authentication approaches (in particular an authenticator app on a smartphone) typically are perceived as more secure, they are found inferior when it comes to the ease of use. The currently most frequently used authentication method for smart speakers, the spoken PIN method, seems to represent a compromise between security and ease of use. The sophisticated sound authentication was appreciated for its ease of use, however, was rated worst regarding the perceived security.
- ZeitschriftenartikelDigital natives aren’t concerned much about privacy, or are they?(i-com: Vol. 22, No. 1, 2023) Maier, Edith; Doerk, Michael; Reimer, Ulrich; Baldauf, MatthiasVoice assistants have become embedded in people’s private spaces and domestic lives where they gather enormous amounts of personal information which is why they evoke serious privacy concerns. The paper reports the findings from a mixed-method study with 65 digital natives, their attitudes to privacy and actual and intended behaviour in privacy-sensitive situations and contexts. It also presents their recommendations to governments or organisations with regard to protecting their data. The results show that the majority are concerned about privacy but are willing to disclose personal data if the benefits outweigh the risks. The prevailing attitude is one characterised by uncertainty about what happens with their data, powerlessness about controlling their use, mistrust in big tech companies and uneasiness about the lack of transparency. Few take steps to self-manage their privacy, but rely on the government to take measures at the political and regulatory level. The respondents, however, show scant awareness of existing or planned legislation such as the GDPR and the Digital Services Act, respectively. A few participants are anxious to defend the analogue world and limit digitalization in general which in their opinion only opens the gate to surveillance and misuse.
- KonferenzbeitragIntegrating experience management into the every-day life of organisations(WM 2019 - Wissensmanagement in digitalen Arbeitswelten: Aktuelle Ansätze und Perspektiven - Knowledge Management in Digital Workplace Environments: State of the Art and Outlook, 2020) Maier, Edith; Reimer, UlrichThe paper discusses the results of extensive interviews to find out if and how companies these days actually manage experience-based knowledge. The study builds on the findings of a previous survey which showed that experience was still considered a valuable resource in times of digital change but rarely managed systematically. Trust and mutual respect as well as good leadership emerge as essential for successfully integrating the exchange and transfer of lessons learned. The good practice examples selected also show that embedding the capture, provision and reuse of knowledge into daily work processes is primarily a question of organizational culture rather than tools. However, the increasing availability of data and process traces as well as advances in text mining and new interface technologies such as voice assistants have given rise to novel solutions that can provide knowledge proactively when- and wherever needed and without requiring additional effort on the part of users.
- KonferenzbeitragInternationalisierung von Informationssystemen: Kulturelle Aspekte der Mensch-Maschine-Interaktion(Mensch & Computer 2005. Workshop-Proceedings der 5. fachübergreifenden Konferenz., 2005) Maier, Edith; Mandl, Thomas; Röse, Kerstin; Womser-Hacker, Christa; Yetim, FahriDie kulturelle Zugehörigkeit von Benutzern beeinflusst deren Werte und ihren Umgang mit der Umwelt und anderen Menschen. Auch bei der Interaktion mit Informationssystemen unterliegt der Mensch diesen Einflüssen. Der Workshop „Internationalisierung von Informationssystemen: Kulturelle Aspekte der Mensch-Maschine Interaktion“ diskutiert, wie diese Einflüsse untersucht werden können, wie stark sie sind und welche Gestaltungshinweise sich für international eingesetzte Informationssysteme formulieren lassen. Die Beiträge zum Workshop werden hier überblicksartig vorgestellt.
- WorkshopbeitragQualifikationen für die postgraduale Weiterbildung zum/r Wissensmanager/in(Mensch & Computer 2001: 1. Fachübergreifende Konferenz, 2001) Pircher, Richard; Maier, Edith; Risku, Hanna