Auflistung nach Autor:in "Petruch, Konstantin"
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- KonferenzbeitragHow to choose the right BPM tool: A maturity-centric decision framework with a case evaluation in the European market(EMISA 2012 – Der Mensch im Zentrum der Modellierung, 2012) Hahn, Christopher; Winkler, Till J.; Friedrich, Fabian; Tamm, Gerrit; Petruch, KonstantinThe enabling role of technology for effective business process management (BPM) is not being doubted. However, finding the right tool that suits a company's specific requirements is usually a challenging task. This paper presents a novel decision framework for the critical assessment of BPM tools which maps company requirements to different levels of BPM maturity and thus aims to be applicable in various organizational contexts. The framework includes emerging BPM features such as sophisticated process simulation capabilities and the support of common IT reference models and is complemented by a decision model which provides for complex preferences and uncertainty throughout the assessment process. We demonstrate the applicability of the proposed artefact by the case of a tool selection at a major telecommunications company and a survey-based analysis of 19 BPM tool vendors in the European market.
- KonferenzbeitragOptimization of service delivery through continual process improvement: A case study(INFORMATIK 2010 – Business Process and Service Science – Proceedings of ISSS and BPSC, 2010) Gerke, Kerstin; Petruch, Konstantin; Tamm, GerritIn order to deliver services of high quality in a cost-effective manner, processes and their support through information technology (IT) play an increasingly significant role. We present an approach, which allows optimizing the service delivery through continual process improvement. This approach combines the 7-step improvement process recommended by ITIL with process mining. On the basis of suggestions derived from process mining, performance indicators of different services are determined and subsequently compared as part of an internal benchmark. The approach, which will be trialed in practice, enables the optimization of service delivery certainly, but it is also concerned with the most effective utilization of limited resources in terms of people and tools.