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Auflistung nach Autor:in "Renz, Andreas"

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  • Konferenzbeitrag
    Alexa, It’s Me! An Online Survey on the User Experience of Smart Speaker Authentication
    (Mensch und Computer 2022 - Tagungsband, 2022) Renz, Andreas; Baldauf, Matthias; Maier, Edith; Alt, Florian
    Verifying the identify of the speaker is a crucial requirement for security-critical voice-based services on smart speakers, such as transferring money or making online purchases. Whilst various studies have explored novel authentication mechanisms for voice based services, there is little research on the user experience of respective authentication methods. To address this gap, we conducted a comprehensive online survey (n=696). We compared five authentication methods (spoken PIN, biometrics, app with button/voice confirmation, card reader) regarding their perceived efficiency, security, ease of use, and error susceptibility. Additionally, we investigated users’ willingness to use security-critical services in banking and government. We found an overall preference to confirm actions triggered by voice by pressing a button on a mobile authentication app followed by PIN-based authentication. In contrast, biometric authentication by voice is considered unreliable, while applying a card reader is regarded secure, yet less convenient.
  • Zeitschriftenartikel
    Authentication methods for voice services on smart speakers – a multi-method study on perceived security and ease of use
    (i-com: Vol. 22, No. 1, 2023) Renz, Andreas; Neff, Thomas; Baldauf, Matthias; Maier, Edith
    With the increasing proliferation of security-critical voice-based services such as voice banking, user authentication on smart speakers is becoming a vital requirement. Prior research on verifying the speaker’s identity has been taken a technical perspective predominantly, while respective user-centered research is scarce. To investigate authentication methods for smart speakers from a user’s perspective, we conducted a multi-method experiment. In a comprehensive online survey (n = 696) and a comparative lab study (n = 18) with an advanced functional prototype we studied 6 authentication methods (spoken PIN, biometrics, app with button/voice confirmation, card reader, sound authentication) regarding their perceived security and ease of use. While token-based authentication approaches (in particular an authenticator app on a smartphone) typically are perceived as more secure, they are found inferior when it comes to the ease of use. The currently most frequently used authentication method for smart speakers, the spoken PIN method, seems to represent a compromise between security and ease of use. The sophisticated sound authentication was appreciated for its ease of use, however, was rated worst regarding the perceived security.