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Auflistung nach Autor:in "Schmeier, Sven"

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  • Zeitschriftenartikel
    Search and Topic Detection in Customer Requests
    (KI - Künstliche Intelligenz: Vol. 26, No. 4, 2012) Eichler, Kathrin; Meisdrock, Matthias; Schmeier, Sven
    Customer support departments of large companies are often faced with large amounts of customer requests about the same issue. These requests are usually answered by using preformulated text blocks. However, choosing the right text from a large number of text blocks can be challenging for the customer support agent, especially when the text blocks are thematically related. Optimizing this process using the power of language and knowledge technologies can save resources and improve customer satisfaction. We present a joint project between OMQ GmbH (www.omq.de) and the Language Technology lab of the DFKI GmbH (www.dfki.de) (German Research Center for Artificial Intelligence), in which, starting from the customer support system developed by OMQ, we addressed two major challenges: First, the classification of incoming customer requests into previously defined problem cases; second, the identification of new problem cases in a set of unclassified customer requests. The two tasks were approached using linguistic and statistical methods combined with machine learning techniques.
  • Zeitschriftenartikel
    Yocoy: Mobile Multilingual Technologies for Overcoming Communication Barriers
    (KI - Künstliche Intelligenz: Vol. 26, No. 3, 2012) Xu, Feiyu; Schmeier, Sven; Uszkoreit, Hans
    The coexistence of Western and Eastern languages and cultures poses a true challenge for global mobility and communication in business and personal life. In this paper, we will describe mobile software applications that are built on top of multilingual and crosslingual technologies for overcoming language barriers, e.g., between English and Chinese, or German and Chinese. The mobile applications are interactive language guides, culture guides and country guides. They support automatic translation and dialogues between people and link the language part with information needed in a specific situation. Furthermore, users can integrate pictures into their phrases for extending the descriptive capabilities of the dialogue component. Semantic search facilitates access to words, phrases and information content.