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Auflistung nach Autor:in "Schuster, Klara"

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  • Zeitschriftenartikel
    Addressing loneliness in the workplace through human-robot interaction Development and evaluation of a social office robot concept
    (i-com: Vol. 22, No. 1, 2023) Busch, Melina; Lindermayer, Tim; Schuster, Klara; Zhang, Jonas; von Terzi, Pia
    New work has been a topic for a few years now and the COVID-19 pandemic has brought this trend more into focus, i.e., working remotely became more popular. However, besides various advantages, there is the risk of loneliness in employees, which can negatively affect their work performance and mental health. Research in different domains suggests that social robots could reduce loneliness. Since we were interested in whether and how such findings are transferable to the office context, we developed and tested a concept for a social office robot. More specifically, we first conducted a cultural probes study with white-collar workers to gain information about workplace loneliness and its drivers. Second, we explored design possibilities for a social office robot in a focus group. Based on the results, we created a concrete concept, Luca, which we finally evaluated and optimized with the help of interviews with participants from various industries. The present work contributes to HRI research and practice, e.g., by providing design recommendations for the implementation of a social office robot. Future research could investigate the effectiveness of a social office robot intervention in field studies. Next to implications for research and practice, potential limitations are discussed.
  • Zeitschriftenartikel
    Miles apart but close at heart? Exploration of UX checklist for relatedness technologies based on focus groups
    (i-com: Vol. 23, No. 1, 2024) Schuster, Klara; Krupp, Angelina; Diefenbach, Sarah
    With more people living physically separated from beloved ones, technologies which support relatedness over distance can play an important role for wellbeing. For this purpose, these so-called relatedness technologies use different strategies such as awareness of the other’s activities, simulating physical proximity, or joint action. It appears that only few research concepts turn into commercial concepts or are actually adopted in everyday life. Also, published concepts often show a lack of theoretical foundations and systematic exploration of relevant factors for acceptance and user experience. The present research aims to provide a better theoretical basis for the research and development of relatedness technologies by combining theory from psychology and HCI with empirical insights from four focus groups (n = 21). As a result, we present a UX factors-checklist consisting of motivators, hygiene factors, and meta topics that can be used when designing and evaluating relatedness technologies in order to ensure actual use and a positive user experience and highlight next research steps.