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Auflistung nach Autor:in "van Ledden, Sebastian"

1 - 3 von 3
  • Konferenzbeitrag
    ELSI Product Owner: Integration of Ethical, Legal and Social Aspects in Agile Development Processes
    (Mensch und Computer 2023 - Tagungsband, 2023) van Ledden, Sebastian; Dogangün, Aysegül; Hermann, Julia
    Integrating ethical, legal, and social implications (ELSI) into agile processes is crucial for human-centered design. However, the integration of ELSI within an agile work environment remains a challenge. To address this issue, we propose a new role, the ELSI Product Owner (ELSI-PO), within the Scrum process. The ELSI-PO serves as a mediator and communicator, responsible for negotiating ELSI aspects with stakeholders and ensuring their operationalization throughout the development process. In this paper, we present the steps taken to develop the ELSI-PO concept, we discuss the organizational positioning of the ELSI-PO in Scrum environments and we outline the tasks of the ELSI-PO in different Scrum phases. Our work-in-progress concept offers a solution to meet the growing demands for ELSI as a fixed building block in the agile framework.
  • Konferenzbeitrag
    The Impact of Explanation Detail in Advanced Driver Assistance Systems: User Experience, Acceptance, and Age-related Effects
    (Mensch und Computer 2023 - Tagungsband, 2023) Hermann, Julia; Nierobisch, Niels; Arndt, Robin; Kubullek, Ann-Kathrin; van Ledden, Sebastian; Dogangün, Aysegül
    User understanding and confidence are critical in the context of advanced intelligent driver assistance systems (ADAS) to ensure the desired response and prevent manual countersteering during automated maneuvers. However, the interventions of advanced ADAS can sometimes be unexpected and disruptive to drivers, especially when the reasons are unclear. In our study, we investigated the effects of differently presented explanations provided by a driver assistance system. We presented participants with three scenarios from the driver’s perspective and created two videos for each scenario with explanations of varying detail. Participants were asked to answer two questionnaires following each video. The results show that more detailed explanations generally lead to a better user experience and higher confidence in the system’s performance. We also discuss the possible influence of age and technology acceptance in our article.
  • Workshopbeitrag
    Towards an UX/CX research-framework for HRI along the Customer Journey - a methodological note
    (Mensch und Computer 2023 - Workshopband, 2023) Lisetschko, Artur; Ferizovic, Medina; Beder, Matheea; Roth, Simone; van Ledden, Sebastian; Dogangün, Aysegül
    The overarching societal integration of social robots requires positive experiences. However, frameworks for specifically considering the interaction experience with social robots in public spaces do ot exist. Previous research suggests that the experience concepts of User Experience (UX) and Customer Experience (CX) should be equally considered in the design process of applications of social robots. Building on this, we propose an interdisciplinary framework for evaluating and optimizing UX and CX in human-robot interaction (HRI), along the Customer Journey (CJ). The framework differentiates interdisciplinary evaluation criteria along adapted contact phases compared to the conventional CJ including the identification of associated touchpoints with a focus on UX and CX. It considers how the individual touchpoints and experiences made at each touchpoint (pain and gain points) during the respective phase can be methodically evaluated and related to each other. It is meant as a concept from which implications can be derived as to how UX and CX can be integrated into the interaction concepts in order to achieve a long-term stable intention to use and loyalty.