P177 - INFORMATIK 2010 - Business Process and Service Science - Proceedings of ISSS and BPSC
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- KonferenzbeitragCan tweets, pokes and wikis improve global software services?(INFORMATIK 2010 – Business Process and Service Science – Proceedings of ISSS and BPSC, 2010) Martignoni, Robert; Stimmer, JörgSocial media sites are driving the development of the Internet. A detailed analysis of social media sites on a category level, revealed four key mechanisms. These are social context, content relevance, ease-of-use, and centralization of functions. The management of Global Software Services is increasingly supported by tools along the service life-cycle. It is argued these tools could be improved by systematically addressing the four key mechanisms. The implementation of these key areas is described and discussed in detail. The advantages and disadvantages are elaborated. The result of this contribution is that tools for GSS could significantly benefit from embedding socio-semantic elements.
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- KonferenzbeitragCrossing the chasm between the real world and business process management(INFORMATIK 2010 – Business Process and Service Science – Proceedings of ISSS and BPSC, 2010) Schief, Markus; Schmidt, BenediktWhile agility is a core challenge in todays competitive business, softwarebased business process modeling and execution approaches often refer to strict and inflexible formalization. Complementary, we propose an extension of the business process model by integrating information from the Internet of Things to increase flexibility. Along with orchestration tools and knowledge worker support, new dimensions within the data and the business process model are supposed to significantly improve business process management.
- KonferenzbeitragOptimizing semantic web services ranking using parallelization and rank aggregation techniques(INFORMATIK 2010 – Business Process and Service Science – Proceedings of ISSS and BPSC, 2010) Toma, Ioan; Ding, Ying; Fensel, DieterThe problem of combining many rank orderings of the same set of candidates, also known as the rank aggregation problem, has been intensively investigated in the context of Web (e.g meta-search) databases (e.g combining results from multiple databases), statistics (e.g. correlations), and last but not least sports and elections competitions. In this paper we investigate the use of rank aggregation in the context of Semantic Web services. More precisely we propose an optimization technique for ranking Semantic Web services based on non-functional properties by using parallelization and rank aggregation methods. Instead of using a ranking algorithm over the entire set of non-functional properties our approach splits the set of non-functional properties in multiple subsets, runs the ranking algorithm on each of the subsets and finally aggregates the resulting ranked lists of services into one unifying ranked list. Experimental results reported in this paper show improvements of our initial rank aggregation method both in terms of quality and processing time.
- KonferenzbeitragMeasuring the progress of reference model-based business process modeling(INFORMATIK 2010 – Business Process and Service Science – Proceedings of ISSS and BPSC, 2010) Koschmider, Agnes; Vara, Jose Luis de la; Sánchez, JuanBusiness process modeling plays a major role in industry and academia. As a result, current research focuses on its assistance. Business process modeling is a time-consuming task and its effort is hard to predict, and a plethora of concepts exists for facilitating and improving it. A concept that has not been studied yet is prediction of the remaining effort of business process modeling. In this paper we tackle this issue and suggest a solution for measuring the progress of business process modeling. Our solution is based on the assumption that a reference model is given representing a best practice of a business process. In addition, a set of process variants exists for that reference model. Under these conditions, we propose two measurement approaches that base on the longest common subsequence algorithm and determine the effort required to complete business process modeling. The main benefit of the approaches is the possibility of effectively structuring and monitoring the development of business process modeling projects.
- KonferenzbeitragStatic information fow analysis of workflow models(INFORMATIK 2010 – Business Process and Service Science – Proceedings of ISSS and BPSC, 2010) Accorsi, Rafael; Wonnemann, ClausThis paper proposes a framework for the detection of information leaks in workflow descriptions based on static information flow analysis. Despite the correct deployment of access control mechanisms, certain information leaks can persist, thereby undermining the compliance of workflows to policies. The framework put forward in this paper identifies leaks induced by the structure of the workflow. It consists of an adequate meta-model for workflow representation based on Petri nets and corresponding components for the transformation and analysis. A case study illustrates the application of the framework on a concrete workflow in BPEL notation.
- KonferenzbeitragFostering the virtualization of service processes and touch points – Identification and documentation of E-Service potential in retail networks(INFORMATIK 2010 – Business Process and Service Science – Proceedings of ISSS and BPSC, 2010) Becker, Jörg; Beverungen, Daniel; Knackstedt, Ralf; Winkelmann, AxelOffering business services is widely considered a means for superior value creation. Increasing research activities in the emerging disciplines of Service Sciences and Service Science Management and Engineering (SSME) can be ascertained. Even so, the integration of service processes and their virtualization with suitable IT artifacts is seldom focused in SSME. Building on the Process Virtualization Theory (PVT), we propose ways to assess and document the eligibility of service processes and-on a more detailed level-of the activities that need to be virtualized among the stakeholders. On a process level, central questions are derived from the PVT. On an activity level, an extended service blueprinting notation is derived and conceptualized in a language-oriented meta model. We demonstrate the usability of our approach with an exemplary service process from the retail sector. Since the retail sector is quite mature, the concepts to be used there might also be reused in other service settings.
- KonferenzbeitragRFID-based business process improvements – Case stody results and recommendations(INFORMATIK 2010 – Business Process and Service Science – Proceedings of ISSS and BPSC, 2010) Donath, Steffi; Mutke, Stefan; Roth, Martin; Ludwig, André; Franczyk, BogdanThe success of an enterprise is largely determined by its ability and flexibility to react to changes and its business process stability and safeness. Innovative technologies help to improve the execution and management of business processes and ensure that a competitive position can be achieved or enhanced. Radio frequency identification is such an innovative technology with a high potential of optimisation within business processes for example for reduction of processing time and failure rates. By means of a practical case study this paper gives recommendations and shows how RFID can improve business processes.
- KonferenzbeitragActivating the innovation potential of SME: the bottom-up-approach(INFORMATIK 2010 – Business Process and Service Science – Proceedings of ISSS and BPSC, 2010) Meyer, Kyrill; Thieme, MichaelIn this paper we propose an innovation model for the collaboration between SME and public research institutions in order to enhance knowledge transfer and to foster the creation of a regional innovation network. A third aspect is to enhance a more intense cooperation in the public research sector between institutions and departments. In this paper we discuss the term innovation and describe the following aspects: (1) the general idea of the developed bottom-up innovation model, (2) the organizing framework of the participants in the network and (3) the procedure in the innovation process.
- KonferenzbeitragAd-hoc management capabilities for distributed business processes(INFORMATIK 2010 – Business Process and Service Science – Proceedings of ISSS and BPSC, 2010) Zaplata, Sonja; Bade, Dirk; Hamann, Kristof; Lamersdorf, Winfried; Straßenburg, Daniel; Wunderlich, BenjaminAdvanced business processes are mostly distributed and require highly flexible management capabilities. In such scenarios, process parts often leave their initiator's direct sphere of influence - while management requires both monitoring as well as instant reaction capabilities anytime during the overall execution of the process. However, realizing such functions is often difficult, e.g. due to the heterogeneity and temporal disconnectivity of participating execution systems. Therefore, this contribution proposes a two-tier concept for monitoring and controlling distributed processes by representing a process management system as a manageable resource according to the WSDM standard. Based on a minimal shared model of management capabilities it allows to define customized events and processing rules for influencing business processes executed on a remote (and even on a temporarily disconnected) process management system. Applicability is demonstrated by a scenario-based evaluation on distributed WS-BPEL and XPDL processes.
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