Auflistung P244 - DEC 2015 - Digital Enterprise Computing nach Erscheinungsdatum
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- KonferenzbeitragAppflation - A phenomenon to be considered for future digital services(Digital Enterprise Computing (DEC 2015), 2015) Benzerga, Sheherazade; Pretz, Michael; Riegg, Andreas; Bounfur, Ahmed; Reimann, WilfriedIn recent years, the society has experienced a remarkable change that induced shifts in behavior of people and companies. This effect is reinforced by the evolution of current and the emergence of new technologies such as Smartphones. In this paper it is aimed to contribute to the establishment of a research area for both academic and industrial researchers on what will be described in the following as appflation. First a brief evaluation of the effects of mobile devices and application services on the ongoing digital transformation and the customer/company relationship is provided. Second a definition of appflation is given and the origin and impact of this phenomenon is analyzed by considering the customer and the company side. This analysis is supported by a survey amongst Smartphone users, generally confirming that amongst a vast number of installed apps only a very small number actually is used. Additionally, this survey was used to briefly analyze the usage behavior of the participants in relation to the so called primary IT trends. Finally, in order to encourage researchers to advance the field future areas of interest are identified and drivers that will affect the appflation phenomenon in the future are outlined.
- KonferenzbeitragUser Engagement in Corporate Facebook Communities(Digital Enterprise Computing (DEC 2015), 2015) Rossmann, Alexander; Stei, GeraldThe stimulation of user engagement has received significant attention in extant research. However, the theory of antecedents for user engagement with an initial electronic word-of-mouth (eWoM) communication is relatively less developed. In an investigation of 576 unique user postings across independent Facebook (FB) communities for two German firms, we contribute to the extant knowledge on user engagement in two different ways. First, we explicate senders' prior usage experience and the extent of their acquaintance with other community members as the two key drivers of user engagement across a product and a service community. Second, we reveal that these main effects differ according to the type of community. In service communities, experience has a stronger impact on user engagement; whereas, in product communities, acquaintance is more important.
- KonferenzbeitragBottom-up EA Management Governance using Recommender Systems(Digital Enterprise Computing (DEC 2015), 2015) Govedarski, Konstantin; Hauptman, Claudius; Schweda, ChristianEnterprise Architecture (EA) Management is an activity that seeks to foster the alignment of business and IT, and pursues various goals further operationalizing this alignment. Key to effective EA Management is a framework that defines the roles, activities, and viewpoints used for EA Management in accordance to the concerns that the stakeholders aim to address. Consensus holds that such frameworks are organization-specific and hence they are designed in governance activities for EA Management. As of today, top-down approaches for governance are used to derive organization-specific frameworks. These usually lack systematic mechanisms for improving the framework based on the feedback of the responsible stakeholders. We outline a bottom-up approach for EA Management governance that systematically observes the behavior of the actors to learn user concerns and recommend appropriate viewpoints. With this approach, we complement traditional top-down governance activities.
- KonferenzbeitragIdentitäts- und Zugangsmanagement für Kundenportale - Eine Bestandsaufnahme(Digital Enterprise Computing (DEC 2015), 2015) Weierich, Peter; Weich, David; Abeck, SebastianDas Identitätsund Zugangsmanagement (engl. Identity and Access Management, IAM) entwickelt sich zu einer Schlüsseltechnologie zur Umsetzung von digitalen Transformationen und der damit einhergehenden Personalisierung. An der Interaktionsschnittstelle zum Kunden ist eine gute Benutzerfreundlichkeit gefragt, damit die Kundenakzeptanz gewährleistet werden kann. Die hier vorgestellte Studie evaluiert die Benutzerfreundlichkeit des IAM von 112 Unternehmensportalen der Branchen Banken, Versicherungen, Automobilindustrie und E-Commerce. Lösungen innerhalb einer Branche sind sich häufig ähnlich, profitieren jedoch nicht von den Erfahrungen anderer Branchen. Jedes der betrachteten Portale hat kleinere und größere Schwachstellen hinsichtlich der Benutzerfreundlichkeit.
- KonferenzbeitragHerausforderungen der Projektfertigung - eine Fallstudie zur Informationsbedarfsanalyse(Digital Enterprise Computing (DEC 2015), 2015) Brümmel, Steffen; Schößler, Martin; Lantow, BirgerInsbesondere bei Standardlösungen für ERP-Systeme gestaltet sich die Abbildung der fachlichen bzw. technologischen Zusammenhänge der Projektfertigung im ERP-System schwierig. Mit wechselnden Anforderungen in einer Vielzahl von Projekten stoßen die Systeme an die Grenzen ihrer Flexibilität. Ein Großteil der wesentlichen Informationen zu Fertigungsprojekten liegt außerhalb des ERP-Systems. Mit dem Fernziel einer Assistenzfunktion zur Planungsunterstützung in der Projektfertigung, stellt diese Arbeit exemplarisch die Durchführung einer Analyse zur Informationsbedarfsermittlung nach Lundqvist et al. dar. Ergebnisse sind der Nachweis der grundsätzlichen An- wendbarkeit dieser Methode für dieses Ziel, Erfahrungen bei der Anwendung und Analyseergebnisse sowohl für den konkreten Fall als auch in verallgemeinerter Form.
- Editiertes Buch
- KonferenzbeitragAutomatisiertes Data Discovery innerhalb eines Provisionierungstools(Digital Enterprise Computing (DEC 2015), 2015) Bonhorst, Heiko; Kopf, Patrick; Meawad, FekkryDas Provisioning Tool automaIT wurde prototypisch um die Möglichkeit eines Data Discovery erweitert, mit dem Ziel nicht durch automaIT verwaltete Systeme anbinden und steuern zu können. Daten aus dem Data Discovery werden mittels dem Tool Facter gesammelt und können dynamisch in ausführbare Modelle von automaIT integriert und ausgewertet werden. Dadurch kann der Verlauf weiterer Provisionierungsschritte gesteuert werden, ohne dass es eines manuellen Eingriffs bedarf.
- KonferenzbeitragProviding EA decision support for stakeholders by automated analyses(Digital Enterprise Computing (DEC 2015), 2015) Jugel, Dierk; Kehrer, Stefan; Schweda, Christian M.; Zimmermann, AlfredEnterprise architecture management (EAM) is a holistic approach to tackle the complex Business and IT architecture. The transformation of an organization's EA towards a strategyoriented system is a continuous task. Many stakeholders have to elaborate on various parts of the EA to reach the best decisions to shape the EA towards an optimized support of the organizations' capabilities. Since the real world is too complex, analyzing techniques are needed to detect optimization potentials and to get all information needed about an issue. In practice visualizations are commonly used to analyze EAs. However these visualizations are mostly static and do not provide analyses. In this article we combine analyzing techniques from literature and interactive visualizations to support stakeholders in EA decision-making.
- KonferenzbeitragFeasibility of Bluetooth ibeacons for indoor localization(Digital Enterprise Computing (DEC 2015), 2015) Estel, Marcel; Fischer, LauraLocation-based Services in buildings represent a great advantage for people to search places, products or people. In our paper we examine the feasibility of Bluetooth iBeacons for indoor localization. In the first part we define and evaluate the iBeacon technology through different experiments. In the second part our solution application is described. Our system is able to estimate the position of the user's smartphone based on RSSI measurements. Therefore we used the built-in smartphone sensor and a building map with required sender information. Trilateration is used as positioning technique in contrast to fingerprinting to minimize beforehand effort. Results are promising but cannot reach the same accuracy level as sensor-fusion or fingerprinting approaches.
- KonferenzbeitragSales 2.0 in business-to-business (B2B) networks: conceptualization and impact of social media in B2B sales relationship(Digital Enterprise Computing (DEC 2015), 2015) Rossmann, Alexander; Stei, GeraldIn recent years, the rise of the digital transformation received significant importance in Business-to-Business (B2B) research. Social media applications provide executives with a raft of new options. Consequently, interfaces to social media platforms have also been integrated into B2B salesforce applications, although very little is as yet known about their usage and general impact on B2B sales performance. This paper evaluates 1) the conceptualization of social media usage in a dyadic B2B relationship; 2) the effects of a more differentiated usage construct on customer satisfaction; 3) antecedents of social media usage on multiple levels; and 4) the effectiveness of social media usage for different types of customers. The framework presented here is tested cross-industry against data collected from dyadic buyer-seller relationships in the IT service industry. The results elucidate the preconditions and the impact of social media usage strategies in B2B sales relations.
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