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Auflistung BISE 64(2) - April 2022 nach Schlagwort "Business process management"
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- ZeitschriftenartikelBusiness Process Management Culture in Public Administration and Its Determinants(Business & Information Systems Engineering: Vol. 64, No. 2, 2022) Kregel, Ingo; Distel, Bettina; Coners, AndréPublic administration institutions increasingly use business process management (BPM) to innovate internal operations, increase process performance and improve their services. Research on private sector companies has shown that organizational culture may impact an organization's BPM and this culture is often referred to as BPM culture. However, similar research on public administration is yet missing. Thus, this article assesses BPM culture in Germany’s municipal administration. 733 online survey responses were gathered and analyzed using MANOVA and follow-up discriminant analyses to identify possible determinants of public administration’s BPM culture. The results indicate that the employees’ professional experience and their responsibility influence the assessment of BPM culture, as does the size of a municipality. Based on these findings, the article proposes testable relationships and an agenda for further research on BPM culture in public administration.
- ZeitschriftenartikelModel-based Analysis of Data Inaccuracy Awareness in Business Processes(Business & Information Systems Engineering: Vol. 64, No. 2, 2022) Evron, Yotam; Soffer, Pnina; Zamansky, AnnaProblem definition: Data errors in business processes can be a source for exceptions and hamper business outcomes. Relevance: The paper proposes a method for analyzing data inaccuracy issues already at process design time, in order to support process designers by identifying process parts where data errors might remain unrecognized, so decisions could be taken based on inaccurate data. Methodology: The paper follows design science, developing a method as an artifact. The conceptual basis is the notion of data inaccuracy awareness – the ability to tell whether potential discrepancies between real and IS values may exist. Results: The method was implemented on top of a Petri net modeling tool and validated in a case study performed in a large manufacturing company of safety–critical systems. Managerial implications: Anticipating consequences of data inaccuracy already during process design can help avoiding them at runtime.
- ZeitschriftenartikelThe Five Diamond Method for Explorative Business Process Management(Business & Information Systems Engineering: Vol. 64, No. 2, 2022) Grisold, Thomas; Groß, Steven; Stelzl, Katharina; Brocke, Jan; Mendling, Jan; Röglinger, Maximilian; Rosemann, MichaelExplorative business process management (BPM) is attracting increasing interest in the literature and professional practice. Organizations have recognized that a focus on operational efficiency is no longer sufficient when disruptive forces can make the value proposition of entire processes obsolete. So far, however, research on how to create entirely new processes has remained largely conceptual, leaving it open how explorative BPM can be put into practice. Following the design science research paradigm and situational method engineering, we address this research gap by proposing a method called the Five Diamond Method. This method guides explorative BPM activities by supporting organizations in identifying opportunities from business and technology trends and integrating them into business processes with novel value propositions. The method is evaluated against literature-backed design objectives and competing artifacts, qualitative data gathered from BPM practitioners, as well as a pilot study and two real-world applications. This research provides two contributions. First, the Five Diamond Method broadens the scope of BPM by integrating prescriptive knowledge from innovation management. Second, the method supports capturing emerging opportunities arising from changing customer needs and digital technologies.