Usability Professionals 2023 (UP23)

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Workshopbeitrag
Designing for Technology Transparency – Transparency Cues and User Experience
(Usability Professionals 23, 2023) Hein, Ilka; Diefenbach, Sarah; Ullrich, Daniel
As technologies become more complex, the question of how transparent they should be for users and how transparency cues should be designed comes to the fore. Transparency refers to the extent to which users learn, for example, how the technology works or arrives at certain results. The increased interest in this topic also stems from legal changes such as the debate about a European AI regulation, which demands transparent AI systems and thus necessitates solutions for an optimal design of transparency cues. The paper discusses examples and risks of lacking transparency and approaches and the state of knowledge for improving the user experience by technology-based transparency cues. Finally, we present an outlook on the promising directions for design guidelines and next steps of research.