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BISE 63(5) - October 2021

https://dl.gi.de/handle/20.500.12116/37546
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Auflistung BISE 63(5) - October 2021 nach Schlagwort "Business process management"

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  • Zeitschriftenartikel
    Context-Aware Business Process Management
    (Business & Information Systems Engineering: Vol. 63, No. 5, 2021) Brocke, Jan; Baier, Marie-Sophie; Schmiedel, Theresa; Stelzl, Katharina; Röglinger, Maximilian; Wehking, Charlotte
    Context awareness is essential for successful business process management (BPM). So far, research has covered relevant BPM context factors and context-aware process design, but little is known about how to assess and select BPM methods in a context-aware manner. As BPM methods are involved in all stages of the BPM lifecycle, it is key to apply appropriate methods to efficiently use organizational resources. Following the design science paradigm, the study at hand addresses this gap by developing and evaluating the Context-Aware BPM Method Assessment and Selection (CAMAS) Method. This method assists method engineers in assessing in which contexts their BPM methods can be applied and method users in selecting appropriate BPM methods for given contexts. The findings of this study call for more context awareness in BPM method design and for a stronger focus on explorative BPM. They also provide insights into the status quo of existing BPM methods.
  • Zeitschriftenartikel
    No Longer Out of Sight, No Longer Out of Mind? How Organizations Engage with Process Mining-Induced Transparency to Achieve Increased Process Awareness
    (Business & Information Systems Engineering: Vol. 63, No. 5, 2021) Eggers, Julia; Hein, Andreas; Böhm, Markus; Krcmar, Helmut
    In recent years, process mining has emerged as the leading big data technology for business process analysis. By extracting knowledge from event logs in information systems, process mining provides unprecedented transparency of business processes while being independent of the source system. However, despite its practical relevance, there is still a limited understanding of how organizations act upon the pervasive transparency created by process mining and how they leverage it to benefit from increased process awareness. Addressing this gap, this study conducts a multiple case study to explore how four organizations achieved increased process awareness by using process mining. Drawing on data from 24 semi-structured interviews and archival sources, this study reveals seven sociotechnical mechanisms based on process mining that enable organizations to create either standardized or shared awareness of sub-processes, end-to-end processes, and the firm’s process landscape. Thereby, this study contributes to research on business process management by revealing how process mining facilitates mechanisms that serve as a new, data-driven way of creating process awareness. In addition, the findings indicate that these mechanisms are influenced by the governance approach chosen to conduct process mining, i.e., a top-down or bottom-up driven implementation approach. Last, this study also points to the importance of balancing the social complications of increased process transparency and awareness. These results serve as a valuable starting point for practitioners to reflect on measures to increase organizational process awareness through process mining.
  • Zeitschriftenartikel
    Opportunities and Challenges for Process Mining in Organizations: Results of a Delphi Study
    (Business & Information Systems Engineering: Vol. 63, No. 5, 2021) Martin, Niels; Fischer, Dominik A.; Kerpedzhiev, Georgi D.; Goel, Kanika; Leemans, Sander J. J.; Röglinger, Maximilian; van der Aalst, Wil M. P.; Dumas, Marlon; La Rosa, Marcello; Wynn, Moe T.
    Process mining is an active research domain and has been applied to understand and improve business processes. While significant research has been conducted on the development and improvement of algorithms, evidence on the application of process mining in organizations has been far more limited. In particular, there is limited understanding of the opportunities and challenges of using process mining in organizations. Such an understanding has the potential to guide research by highlighting barriers for process mining adoption and, thus, can contribute to successful process mining initiatives in practice. In this respect, the paper provides a holistic view of opportunities and challenges for process mining in organizations identified in a Delphi study with 40 international experts from academia and industry. Besides proposing a set of 30 opportunities and 32 challenges, the paper conveys insights into the comparative relevance of individual items, as well as differences in the perceived relevance between academics and practitioners. Therefore, the study contributes to the future development of process mining, both as a research field and regarding its application in organizations.