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- ZeitschriftenartikelDigitale Ethik aus Studierendensicht – Ethische Treiber und Barrieren zur Nutzung eines Digitalen Studienassistenten(HMD Praxis der Wirtschaftsinformatik: Vol. 59, No. 2, 2022) Greiff, PaulDie fortschreitende Digitalisierung der Hochschullandschaft führt dazu, dass sowohl Lehrende als auch Studierende sich auf den Umgang mit neuen Technologien einstellen müssen. Eine dieser neuen Technologien sind digitale Assistenten, welche bereits in anderen Bereichen des täglichen Lebens Einzug gehalten haben. Digitale Assistenten besitzen die Fähigkeit mehrere vormals unverknüpfte Daten zu verbinden, um auf dieser Grundlage Empfehlungen abzugeben oder sogar Vorhersagen zu treffen. Im Hochschulkontext kann ein Digitaler Studienassistent (DSA) Studierenden beispielsweise Vorschläge für eine Modulwahl geben, auf Grundlage der fachlichen Interessen zusätzliches Lehrmaterial zur Verfügung stellen oder auch bei der Organisation eines Auslandssemesters unterstützen. Bei all den vielfältigen Anwendungsmöglichkeiten und der mitschwingenden Euphorie, die ein solches System bei der Implementierung mit sich bringt, wird oft vergessen, die Nutzerperspektive angemessen zu berücksichtigen. Besonders der Bereich digitale Ethik hat hier bisher eher ein Schattendasein geführt. Dabei ist insbesondere ein System, welches persönliche Daten verknüpft und mit Entscheidungshinweisen in den Alltag der Nutzer eingreift, der kritischen ethischen Betrachtung der Nutzergruppe, im Falle des DSA : den Studierenden, ausgesetzt. Dieser Beitrag nimmt sich daher dieser Thematik an und untersucht die ethischen Treiber, welche eine Nutzung des DSAs begünstigen und Barrieren, welche einer Nutzung entgegenstehen. Zudem soll auch geklärt werden, was Studierende grundlegend unter digitaler Ethik verstehen. Ziel ist es, mittels einer explorativen Befragung einen Überblick über die genannten Faktoren zu geben und aufzuzeigen, wie diese von Entwicklerseite berücksichtigt werden können. The ongoing digitization of the higher education landscape implies that both teachers and students often have to adapt to new technologies. One of these new technologies are digital assistants, which have already found their way into other areas of daily life. Digital assistants have the ability to connect multiple unrelated data to make recommendations or even predictions based on that data. In the university context, a Digital Study Assistant (DSA) could give students recommendations for a module choice, provide additional teaching material based on subject-specific interests, or even support them in organizing a semester abroad. With all the diverse application possibilities and the resonating euphoria that such a system entails, the user perspective is often forgotten to be adequately considered. The area of digital ethics in particular has tended to lead a rather shadowy existence here so far. In this respect, a system that links personal data and intervenes in the everyday life of users with decision-making instructions is particularly exposed to the critical ethical consideration of the user group, in the case of the DSA: the students. This paper therefore addresses this issue and examines the ethical drivers that favor the use of the DSA and barriers that stand in the way of its use. In addition, it will also clarify what students fundamentally understand by digital ethics. The aim is to provide an overview of the factors mentioned by means of an explorative survey and to show how they can be taken into account by developers.
- ZeitschriftenartikelOpportunities and Challenges for Process Mining in Organizations: Results of a Delphi Study(Business & Information Systems Engineering: Vol. 63, No. 5, 2021) Martin, Niels; Fischer, Dominik A.; Kerpedzhiev, Georgi D.; Goel, Kanika; Leemans, Sander J. J.; Röglinger, Maximilian; van der Aalst, Wil M. P.; Dumas, Marlon; La Rosa, Marcello; Wynn, Moe T.Process mining is an active research domain and has been applied to understand and improve business processes. While significant research has been conducted on the development and improvement of algorithms, evidence on the application of process mining in organizations has been far more limited. In particular, there is limited understanding of the opportunities and challenges of using process mining in organizations. Such an understanding has the potential to guide research by highlighting barriers for process mining adoption and, thus, can contribute to successful process mining initiatives in practice. In this respect, the paper provides a holistic view of opportunities and challenges for process mining in organizations identified in a Delphi study with 40 international experts from academia and industry. Besides proposing a set of 30 opportunities and 32 challenges, the paper conveys insights into the comparative relevance of individual items, as well as differences in the perceived relevance between academics and practitioners. Therefore, the study contributes to the future development of process mining, both as a research field and regarding its application in organizations.
- KonferenzbeitragOvercoming the prevention dilemma ? Improving the accessibility of information on support services for families with a digital information platform(Proceedings of Mensch und Computer 2024, 2024) Hemmie, Thilo; Wessel, Daniel; Heine, MoreenTo help ensure children do not suffer when parents are overwhelmed, many countries, including Germany, offer child protective services and family support programs. In Germany, family centers on district-level provide preventative support services. However, the families most in need of their services often face the greatest barriers to accessing these, a situation known as the “prevention dilemma.” A human-centered design process was undertaken, involving family centers and target audiences, to identify and address these barriers. The resulting native app aims to improve accessibility to support services by providing essential information. The evaluation shows the app has a high usability, was well-received by the target audience, and has the potential to mitigate some of the access barriers. This study highlights the importance of accessible support measures for vulnerable families, contributing to improved child welfare.