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Auflistung nach Schlagwort "Business process management"

1 - 10 von 27
  • Zeitschriftenartikel
    A Critical Evaluation and Framework of Business Process Improvement Methods
    (Business & Information Systems Engineering: Vol. 58, No. 1, 2016) Vanwersch, Rob J. B.; Shahzad, Khurram; Vanderfeesten, Irene; Vanhaecht, Kris; Grefen, Paul; Pintelon, Liliane; Mendling, Jan; Merode, Godefridus G.; Reijers, Hajo A.
    The redesign of business processes has a huge potential in terms of reducing costs and throughput times, as well as improving customer satisfaction. Despite rapid developments in the business process management discipline during the last decade, a comprehensive overview of the options to methodologically support a team to move from as-is process insights to to-be process alternatives is lacking. As such, no safeguard exists that a systematic exploration of the full range of redesign possibilities takes place by practitioners. Consequently, many attractive redesign possibilities remain unidentified and the improvement potential of redesign initiatives is not fulfilled. This systematic literature review establishes a comprehensive methodological framework, which serves as a catalog for process improvement use cases. The framework contains an overview of all the method options regarding the generation of process improvement ideas. This is established by identifying six key methodological decision areas, e.g. the human actors who can be invited to generate these ideas or the information that can be collected prior to this act. This framework enables practitioners to compose a well-considered method to generate process improvement ideas themselves. Based on a critical evaluation of the framework, the authors also offer recommendations that support academic researchers in grounding and improving methods for generating process improvement ideas. Next to the framework and its critical evaluation, this review investigates the research procedures of the studies that were used to create the framework. Related to this investigation, academic researchers can find additional guidance regarding procedures for building and evaluating new methods.
  • Zeitschriftenartikel
    An Exploration into Future Business Process Management Capabilities in View of Digitalization
    (Business & Information Systems Engineering: Vol. 63, No. 2, 2021) Kerpedzhiev, Georgi Dimov; König, Ulrich Matthias; Röglinger, Maximilian; Rosemann, Michael
    Business process management (BPM) is a mature discipline that drives corporate success through effective and efficient business processes. BPM is commonly structured via capability frameworks, which describe and bundle capability areas relevant for implementing process orientation in organizations. Despite their comprehensive use, existing BPM capability frameworks are being challenged by socio-technical changes such as those brought about by digitalization. In line with the uptake of novel technologies, digitalization transforms existing and enables new processes due to its impact on individual behavior and needs, intra- and inter-company collaboration, and new forms of automation. This development led the authors to presume that digitalization calls for new capability areas and that existing frameworks need to be updated. Hence, this study explored which BPM capability areas will become relevant in view of digitalization through a Delphi study with international experts from industry and academia. The study resulted in an updated BPM capability framework, accompanied by insights into challenges and opportunities of BPM. The results show that, while there is a strong link between current and future capability areas, a number of entirely new and enhanced capabilities are required for BPM to drive corporate success in view of digitalization.
  • Zeitschriftenartikel
    Building the Processes Behind the Product: How Digital Ventures Create Business Processes That Support Their Growth
    (Business & Information Systems Engineering: Vol. 66, No. 5, 2024) Wuttke, Tobias; Haskamp, Thomas; Perscheid, Michael; Uebernickel, Falk
    Business process management (BPM) is changing in the digital age. As a result, organizations are confronted with new logics that their business processes adhere to: processes are designed to allow for easy adaptability, infrastructure becomes progressively more flexible, and process participants make their own decisions in ambiguous situations. In this context, business process change becomes increasingly important. Digital ventures – key phenomena in the digital age – heavily rely on digital technology and, hence, have the potential to change quickly. Consequently, their business processes need to change at the same speed. While the literature on BPM proposes different types of business process change and acknowledges that digital technology can enable such developments, it remains to be explored which specific characteristics of digital technology facilitate business process change. The study investigates this by drawing on a multiple case study with seven digital ventures. It finds four patterns of business process changes in digital ventures, illustrating digital technology’s impact on business processes. The study compares the patterns with existing types of business process change from the literature and discusses differences and similarities, trying to advance the understanding of business process dynamics in the digital age.
  • Zeitschriftenartikel
    Business Process Management Culture in Public Administration and Its Determinants
    (Business & Information Systems Engineering: Vol. 64, No. 2, 2022) Kregel, Ingo; Distel, Bettina; Coners, André
    Public administration institutions increasingly use business process management (BPM) to innovate internal operations, increase process performance and improve their services. Research on private sector companies has shown that organizational culture may impact an organization's BPM and this culture is often referred to as BPM culture. However, similar research on public administration is yet missing. Thus, this article assesses BPM culture in Germany’s municipal administration. 733 online survey responses were gathered and analyzed using MANOVA and follow-up discriminant analyses to identify possible determinants of public administration’s BPM culture. The results indicate that the employees’ professional experience and their responsibility influence the assessment of BPM culture, as does the size of a municipality. Based on these findings, the article proposes testable relationships and an agenda for further research on BPM culture in public administration.
  • Zeitschriftenartikel
    Context-Aware Business Process Management
    (Business & Information Systems Engineering: Vol. 63, No. 5, 2021) Brocke, Jan; Baier, Marie-Sophie; Schmiedel, Theresa; Stelzl, Katharina; Röglinger, Maximilian; Wehking, Charlotte
    Context awareness is essential for successful business process management (BPM). So far, research has covered relevant BPM context factors and context-aware process design, but little is known about how to assess and select BPM methods in a context-aware manner. As BPM methods are involved in all stages of the BPM lifecycle, it is key to apply appropriate methods to efficiently use organizational resources. Following the design science paradigm, the study at hand addresses this gap by developing and evaluating the Context-Aware BPM Method Assessment and Selection (CAMAS) Method. This method assists method engineers in assessing in which contexts their BPM methods can be applied and method users in selecting appropriate BPM methods for given contexts. The findings of this study call for more context awareness in BPM method design and for a stronger focus on explorative BPM. They also provide insights into the status quo of existing BPM methods.
  • Zeitschriftenartikel
    Der Wertbeitrag von Prozessflexibilität
    (Wirtschaftsinformatik: Vol. 56, No. 4, 2014) Afflerbach, Patrick; Kastner, Gregor; Krause, Felix; Röglinger, Maximilian
    Die Bedeutung von Flexibilität im Allgemeinen wie auch von Prozessflexibilität im Speziellen nimmt kontinuierlich zu, da sie versprechen, mit steigender Nachfragevielfalt und -unsicherheit umgehen zu können. In den letzten Jahren haben die Prozessmanagement- sowie die Produktions- und Operations- Management-Community zahlreiche Ansätze vorgeschlagen, um den Wertbeitrag von Prozessflexibilität zu untersuchen und herauszufinden, wie sich ein angemessener Prozessflexibilitätsgrad bestimmen lässt. Die meisten dieser Ansätze sind jedoch recht restriktiv, was ihren Anwendungsbereich anbelangt, und vernachlässigen Eigenschaften der untersuchten Prozesse und deren Outputs, die über Nachfrage und Kapazität hinausgehen. Zudem wird Prozessflexibilität nur selten einer umfassenden betriebswirtschaftlichen Analyse unterzogen. Die Autoren schlagen daher ein Optimierungsmodell vor, mit dessen Hilfe sich ein angemessener Prozessflexibilitätsgrad im Einklang mit den Prinzipien der wertorientierten Unternehmensführung ermitteln lässt. Das Modell berücksichtigt Nachfrageunsicherheit, Nachfragevielfalt, Kritikalität und Ähnlichkeit als Prozesseigenschaften. Sie berichten zudem über Erkenntnisse, die sie bei der Anwendung des Optimierungsmodells auf die Umdeckungsprozesse eines Versicherungsmaklerpools gewonnen haben.AbstractPromising to cope with increasing demand variety and uncertainty, flexibility in general and process flexibility in particular are becoming ever more desired corporate capabilities. During the last years, the business process management and the production/operations management communities have proposed numerous approaches that investigate how to valuate and determine an appropriate level of process flexibility. Most of these approaches are very restrictive regarding their application domain, neglect characteristics of the involved processes and outputs other than demand and capacity, and do not conduct a thorough economic analysis of process flexibility. Against this backdrop, the authors propose an optimization model that determines an appropriate level of process flexibility in line with the principles of value-based business process management. The model includes demand uncertainty, variability, criticality, and similarity as process characteristics. The paper also reports on the insights gained from applying the optimization model to the coverage switching processes of an insurance broker pool company.
  • Zeitschriftenartikel
    Exogenous Shocks and Business Process Management
    (Business & Information Systems Engineering: Vol. 64, No. 5, 2022) Röglinger, Maximilian; Plattfaut, Ralf; Borghoff, Vincent; Kerpedzhiev, Georgi; Becker, Jörg; Beverungen, Daniel; Brocke, Jan; Looy, Amy; del-Río-Ortega, Adela; Rinderle-Ma, Stefanie; Rosemann, Michael; Santoro, Flavia Maria; Trkman, Peter
    Business process management (BPM) drives corporate success through effective and efficient processes. In recent decades, knowledge has been accumulated regarding the identification, discovery, analysis, design, implementation, and monitoring of business processes. This includes methods and tools for tackling various kinds of process change such as continuous process improvement, process reengineering, process innovation, and process drift. However, exogenous shocks, which lead to unintentional and radical process change, have been neglected in BPM research although they severely affect an organization’s context, strategy, and business processes. This research note conceptualizes the interplay of exogenous shocks and BPM in terms of the effects that such shocks can have on organizations’ overall process performance over time. On this foundation, related challenges and opportunities for BPM via several rounds of idea generation and consolidation within a diverse team of BPM scholars are identified. The paper discusses findings in light of extant literature from BPM and related disciplines, as well as present avenues for future (BPM) research to invigorate the academic discourse on the topic.
  • Zeitschriftenartikel
    Ganzheitliche Unterstützung für kreativitätsintensive Prozesse
    (Wirtschaftsinformatik: Vol. 55, No. 4, 2013) Voigt, Matthias; Bergener, Katrin; Becker, Jörg
    Kreativität ist eine wichtige Voraussetzung für Innovation. Das Management kreativitätsintensiver Prozesse (KIPs) ist mit Standardmethoden für Geschäftsprozessstandardisierung- und Automatisierung schwer zu fassen. Dies liegt an den widersprüchlichen Eigenschaften von KIPs, die sowohl Prozessstruktur als auch kreativen Freiraum benötigen. Basierend auf theoretischen Konzepten aus den Bereichen Geschäftsprozessmanagement, Kreativitätsforschung und Collaboration Engineering wird daher eine erklärende Designtheorie entwickelt. Diese enthält eine integrierte Informationssystemarchitektur für das Design von Systemen zur ganzheitlichen Unterstützung kreativitätsintensiver Prozesse. Automatische Steuerung von strukturierten Prozessen und die Unterstützung von Ideenentwicklung im Gruppenkontext verbessern dabei sowohl die Prozesseffizienz als auch die kreative Performance. Eine Evaluation eines Teils der prototypischen Umsetzung (CreativeFlow) der Architektur im Rahmen eines Laborexperiments ergab, dass die Arbeit mit CreativeFlow zu spezifischen Ideen führt, während die Arbeit ohne das Tool zu umsetzbareren Ideen führt. Diese Ergebnisse implizieren, dass die Unterstützung der Ideenbewertung in CreativeFlow verbessert werden muss, um die Umsetzbarkeit und Relevanz der Ideen zu erhöhen. Die Gültigkeit der entwickelten Designtheorie ergibt sich durch einen deduktiven Entwicklungsansatz. Es werden Limitationen und weiterer Forschungsbedarf aufgezeigt.AbstractCreativity is an important precondition of innovation. However, the management of creativity-intensive processes (CIPs) is beyond the scope of standard methodologies for business process standardization and automation because of the contradictory properties of CIPs, which require both process structure and creative freedom. We develop an explanatory design theory based on theoretical constructs from BPM theory, creativity research, and collaboration engineering, with the core component of an integrated IS architecture that facilitates the design of systems providing comprehensive support for CIPs. Automated control of structured processes and support of idea development in groups increase process efficiency and creative performance. Evaluation of a sub-portion of an expository instantiation (CreativeFlow) of the architecture in a laboratory experiment suggests that working with CreativeFlow leads to ideas that are more specific, while working without the tool generates ideas that are more feasible. Further, idea evaluation support of CreativeFlow must be improved in order to increase ideas’ feasibility and relevance. The validity of our theory is derived from a deductive development approach. We indicate limitations and further research.
  • Zeitschriftenartikel
    How to Exploit the Digitalization Potential of Business Processes
    (Business & Information Systems Engineering: Vol. 60, No. 4, 2018) Denner, Marie-Sophie; Püschel, Louis Christian; Röglinger, Maximilian
    Process improvement is the most value-adding activity in the business process management (BPM) lifecycle. Despite mature knowledge, many approaches have been criticized to lack guidance on how to put process improvement into practice. Given the variety of emerging digital technologies, organizations not only face a process improvement black box, but also high uncertainty regarding digital technologies. This paper thus proposes a method that supports organizations in exploiting the digitalization potential of their business processes. To achieve this, action design research and situational method engineering were adopted. Two design cycles involving practitioners (i.e., managers and BPM experts) and end-users (i.e., process owners and participants) were conducted. In the first cycle, the method’s alpha version was evaluated by interviewing practitioners from five organizations. In the second cycle, the beta version was evaluated via real-world case studies. In this paper, detailed results of one case study, which was conducted at a semiconductor manufacturer, are included.
  • Zeitschriftenartikel
    Implementation of Aspect-oriented Business Process Models with Web Services
    (Business & Information Systems Engineering: Vol. 62, No. 6, 2020) Jose, Hercules Sant Ana da Silva; Cappelli, Claudia; Santoro, Flavia Maria; Azevedo, Leonardo Guerreiro
    In software development, crosscutting concerns, such as security, audit, access control, authentication, logging, persistence, transaction, error handling etc. can be modularized using the aspect-oriented paradigm. In business process modeling, aspects have been used to reduce visualization complexity, increase reuse and improve model maintainability. There are techniques which address aspects in modeling and implementation phases of business process; however, these techniques adopt different semantic representations, hindering the integration of these phases into the BPM lifecycle. This work proposes an architecture for service discovery capable of selecting web services that implement crosscutting concerns and meet the goals established in the aspect modeling phase, executing them accordingly with a prioritization. A proof of concept to analyze the proposed architecture and generated artifacts was performed. Afterwards, the proposal was evaluated by means of an experiment. The results suggest that the definition of an operational goal enables the business specialists to concentrate on the modeling of the aspect without necessarily concerning its implementation, since a proper option for implementation is discovered during the execution of the process.