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Auflistung nach Schlagwort "Communication analysis"

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  • Zeitschriftenartikel
    From Top to Bottom
    (Business & Information Systems Engineering: Vol. 57, No. 3, 2015) Riemer, Kai; Stieglitz, Stefan; Meske, Christian
    Social media, such as social networking platforms, are increasingly gaining importance in enterprise contexts. Enterprise social networking (ESN) is often associated with improved communication, information-sharing and problem-solving. At the same time, ESN has been argued to diminish the role of formal influence in that users increasingly derive authority from their contributions to the network rather than from their position in the organizational hierarchy. Others argue that ESN will diminish influence considerably by producing more democratic and inclusive communication structures. Yet, these assertions have so far remained largely unexplored empirically. Against this background, we explore what influence both a user’s position in the organization’s hierarchy and a user’s contributions on the network have on the the ability to elicit responses from other ESN users. We draw on a unique data set of more than 110,000 messages collected from the ESN platform used at Deloitte Australia. While we find evidence for both kinds of influence, our data also reveals that informal influence has a stronger effect and that, as the ESN community matures over time, communication structures become indeed more inclusive and balanced across hierarchical levels. We contribute a set of propositions that theorize the ways in which influence and communication pattern are shaped during the process of ESN emergence. Our results further underline the potentials of ESN to improve organic, user-driven communication and knowledge sharing within firms.
  • Zeitschriftenartikel
    Kontextualisierung der Medienwahl mit Hilfe von Kommunikationsgenres
    (Wirtschaftsinformatik: Vol. 51, No. 2, 2009) Riemer, Kai; Filius, Stefanie
    Wertschöpfung wird zunehmend virtualisiert organisiert, was den effektiven Einsatz von Kommunikationsmedien erfordern. Obwohl die Medienwahl als Entscheidungsproblem in der angelsächsisch geprägten Forschung seit langem thematisiert wird, weisen traditionelle Medienwahltheorien zahlreiche Schwächen mit Blick auf die Gestaltungsfrage auf. Sie sind, ihrem Generalisierungsanspruch geschuldet, zu abstrakt formuliert und hinsichtlich der Anwendung unterspezifiziert. Vor diesem Hintergrund wird in diesem Beitrag ein Ansatz zur Kontextualisierung der Medienwahl mit Hilfe der Genre-Analyse vorgestellt. Deren Ziel ist die Identifikation von Kommunikationsmustern (Genres) in sozialen Gemeinschaften (z. B. Teams) im Sinne eines strukturierten Überblicks der existierenden Teamkommunikation. Durch eine Gegenüberstellung von Genre-Anforderungen und Medien-Charakteristika kann somit eine Verbesserung des Medieneinsatzes vorgeschlagen werden. Das Vorgehen wird anhand eines Fallbeispiels illustriert.AbstractValue creation is increasingly organised in virtualised settings requiring effective computer-mediated communication. While media choice has been a topic of interest in Information Systems for some time, corresponding media choice theories exhibit a range of shortcomings with regard to applicability in context. Since the theories try to generalise across social contexts, their key constructs are rather abstract and underspecified with regard to application. Against this backdrop we present an approach for contextualising media choice using genre analysis. Genre analysis aims at identifying communication patterns (genres) in social communities (e. g. teams) as a structured overview of existing team communication. By juxtaposing requirements of the identified genres and media characteristics, we are able to propose a new set of media for improving team communication. We illustrate the application of our approach with a case example.