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Auflistung nach Schlagwort "Crisis Management"

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  • Konferenzbeitrag
    Big Data in a Crisis? Creating Social Media Datasets for Crisis Management Research
    (i-com: Vol. 15, No. 3, 2017) Reuter, Christian; Ludwig, Thomas; Kotthaus, Christoph; Kaufhold, Marc-André; Radziewski, Elmar von; Pipek, Volkmar
    A growing body of research in the area of information systems for crisis management is based on data from social media. After almost every larger disaster studies emerge with the focus on the specific use of social media. Much of this research is based on Twitter data, due to the ease of access of this (mainly public) data, compared to (more closed) data, such as Facebook or Google+. Based on the experience gained from a research project on social media in emergencies and our task to collect social media data sets for other partners, we present the design and evaluation of a graphical user interface that supports those stakeholders (such as emergency services or researchers) that are interested in creating social media datasets for further crisis management research. We do not specifically focus on the analysis of social media data. Rather we aim to support the gathering process and how actors without sophisticated technical skills can be supported to get what they want and especially need: relevant social media data. Within this article, we present a practice-oriented approach and implications for designing tools that support the collection of social media data as well as future work.
  • Textdokument
    The Enterprise Architect as a Crisis Manager
    (INFORMATIK 2020, 2021) Breithaupt, Carsten; Vieracker, Jonas; Chircu, Alina; Cox, Sean; Sultanow, Eldar
    In this paper we argue that the Enterprise Architect (EA) should be considered as a crisis manager. In times of a crisis organizations must create a holistic view on the situation and evaluate the proposed measures. Evaluation will be based on experience, data, upfront-created scenarios and assessments of risks, cost and benefits. The EA is already engaged in processes such as Continuity Management, Risk Management, IT Security, Business Process Management, IT Strategy, and others. Therefore, we propose that the EA is one good candidate (not the only one) for handling organizational crises. This paper presents a model of overall crisis management that incorporates an enterprise architecture view as well as related dimensions of crisis management: the ability to control a crisis, the level of communication during and after a crisis, the type of change brought by a crisis, the crisis' outcomes, its distribution within an enterprise, and an organization's criticality of business functions. Finally, we highlight how the EA role supports crisis management at Lufthansa, a top German aviation company.