Logo des Repositoriums

Auflistung nach Schlagwort "Delphi study"

1 - 4 von 4
  • Zeitschriftenartikel
    An Exploration into Future Business Process Management Capabilities in View of Digitalization
    (Business & Information Systems Engineering: Vol. 63, No. 2, 2021) Kerpedzhiev, Georgi Dimov; König, Ulrich Matthias; Röglinger, Maximilian; Rosemann, Michael
    Business process management (BPM) is a mature discipline that drives corporate success through effective and efficient business processes. BPM is commonly structured via capability frameworks, which describe and bundle capability areas relevant for implementing process orientation in organizations. Despite their comprehensive use, existing BPM capability frameworks are being challenged by socio-technical changes such as those brought about by digitalization. In line with the uptake of novel technologies, digitalization transforms existing and enables new processes due to its impact on individual behavior and needs, intra- and inter-company collaboration, and new forms of automation. This development led the authors to presume that digitalization calls for new capability areas and that existing frameworks need to be updated. Hence, this study explored which BPM capability areas will become relevant in view of digitalization through a Delphi study with international experts from industry and academia. The study resulted in an updated BPM capability framework, accompanied by insights into challenges and opportunities of BPM. The results show that, while there is a strong link between current and future capability areas, a number of entirely new and enhanced capabilities are required for BPM to drive corporate success in view of digitalization.
  • Zeitschriftenartikel
    Heterogenität in IT-Servicewertschöpfungsnetzwerken: Ergebnisse einer Delphi-Studie
    (HMD Praxis der Wirtschaftsinformatik: Vol. 56, No. 2, 2019) Heininger, Robert; Böhm, Markus; Krcmar, Helmut
    Cloud Computing verändert die Erbringung IT-basierter Dienstleistungen. Vor allem fördert Cloud Computing dabei die Modularisierung IT-bezogener Leistungen und damit einhergehend auch die Spezialisierung von IT-Anbietern. Gleichzeitig steigt die Nachfrage nach zuverlässigen und qualitätsgesicherten IT-Leistungen und mit zunehmender Digitalisierung entstehen auch neue sowie erweiterte Einsatzbereiche für die IT. Immer mehr unterschiedliche IT-basierte Leistungen von immer mehr unterschiedlichen Anbietern für immer mehr Einsatzbereiche bedeuten zum einen den Anstieg der an der IT-bezogenen Leistungserbringung beteiligten Akteure. Die damit einhergehende Vielfalt führt zum anderen zu einem Anstieg der Heterogenität. In der Konsequenz nimmt die Komplexität der IT-bezogenen Leistungserbringung zu, was zu erhöhten Kosten und abnehmender Leistungsqualität führt. Maßnahmen zur Reduzierung bzw. Beherrschung der Komplexität der IT-bezogenen Leistungserbringung in Wertschöpfungsnetzwerken müssen beim Aspekt der Heterogenität ansetzen, wozu diese jedoch in einem ersten Schritt verstanden werden muss. Anhand einer Delphi-Studie wird in diesem Beitrag zum einen das Verständnis für die Wertschöpfungsnetzwerke in der IT und die sich darin zeigende Heterogenität sowie die Identifizierung von Einflussfaktoren auf diese Heterogenität geschaffen. Zum anderen wird eine Grundlage für die Entwicklung von Maßnahmen geschaffen, welche dabei helfen sollen die Komplexität der IT-Serviceerbringung zu reduzieren bzw. zu beherrschen. Cloud computing is changing the delivery of IT-based services. Above all, cloud computing promotes the modularization of IT-related services and, as a result, the specialization of IT providers. At the same time, the demand for reliable and quality-assured IT services is increasing, and with increasing digitization, new areas of application for IT are emerging. More and more different IT-based services from more and more different providers for more and more areas of application mean, on the one hand, the increase in the actors involved in IT-related service provision. On the other hand, the resulting diversity leads to an increase in heterogeneity. As a result, the complexity of IT-related service delivery increases, resulting in increased costs and decreasing quality of service. Measures to reduce or control the complexity of IT-related service provision in value added networks must start with the aspect of heterogeneity, which must, however, be understood as a first step. Based on a Delphi study, this article provides an understanding of the IT value creation networks and the heterogeneity they reveal, as well as the identification of factors influencing this heterogeneity, thus laying the foundation for measures to help reduce or control the complexity of IT service provision.
  • Zeitschriftenartikel
    In Search of Information Systems (Grand) Challenges
    (Business & Information Systems Engineering: Vol. 57, No. 6, 2015) Becker, Jörg; Brocke, Jan; Heddier, Marcel; Seidel, Stefan
    The paper reports on the results of a Delphi study with 143 information systems (IS) academics that was designed to explore what IS academics perceive to be the grand challenges of the IS discipline. The results provide evidence that the scholarly IS discipline is still much concerned with itself, for instance, in terms of its identity, relevance, foundational theory, or methodological pluralism – suggesting that the old debate on IS identity is not yet overcome. It thus cannot be claimed that the study identifies the grand challenges of the discipline – still it becomes noticeable that the academic community sees potentials for the IS discipline to have societal impact. A total of 21 challenges are identified, of which six challenges are categorized as “meta challenges for further developing the IS discipline” and the remaining 15 challenges are categorized as “IS research challenges” pertaining to socio-technical systems, IS infrastructures, society and ecology, as well as social well-being and affectivity. We provide a ranking of all challenges according to their relevance, potential impact, and possible time frame of realization. The results have some important implications for IS as a discipline as well as its prospective future societal role. It is hoped that through our study we can contribute to the important debate on the challenges of the academic IS discipline.
  • Zeitschriftenartikel
    Opportunities and Challenges for Process Mining in Organizations: Results of a Delphi Study
    (Business & Information Systems Engineering: Vol. 63, No. 5, 2021) Martin, Niels; Fischer, Dominik A.; Kerpedzhiev, Georgi D.; Goel, Kanika; Leemans, Sander J. J.; Röglinger, Maximilian; van der Aalst, Wil M. P.; Dumas, Marlon; La Rosa, Marcello; Wynn, Moe T.
    Process mining is an active research domain and has been applied to understand and improve business processes. While significant research has been conducted on the development and improvement of algorithms, evidence on the application of process mining in organizations has been far more limited. In particular, there is limited understanding of the opportunities and challenges of using process mining in organizations. Such an understanding has the potential to guide research by highlighting barriers for process mining adoption and, thus, can contribute to successful process mining initiatives in practice. In this respect, the paper provides a holistic view of opportunities and challenges for process mining in organizations identified in a Delphi study with 40 international experts from academia and industry. Besides proposing a set of 30 opportunities and 32 challenges, the paper conveys insights into the comparative relevance of individual items, as well as differences in the perceived relevance between academics and practitioners. Therefore, the study contributes to the future development of process mining, both as a research field and regarding its application in organizations.