GI Digital Library :: Auflistung nach Schlagwort "KANO method"

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Konferenzbeitrag
Features for Mobile Feedback Tools: Applying the KANO Method
(Mensch und Computer 2017 - Tagungsband, 2017) Stade, Melanie; Seyff, Norbert
Feedback tools support end-users in communicating needs and problems when using a software system. However, there are no research results available that discuss if the features provided by a feedback tool, such as screenshot annotation options, influence end-users’ satisfaction with the feedback tool. In our study, we used the KANO method to explore the mobile feedback tool features that affect the end-users’ satisfaction with the tool. We analyzed typical feedback features provided by two mobile feedback tools. Each tool was used by a selected number of end-users for a ten-day period. After that, we asked the end-users about their feature preferences and applied the KANO model to categorize the features. The results show that there are certain features that can influence end-users’ opinion about the feedback tool. These research results can help with the design of future mobile feedback tools that optimally support end-users in providing feedback for software systems.