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Auflistung nach Schlagwort "Machine Learning Architecture"

1 - 2 von 2
  • Textdokument
    An architecture for detecting infrastructure anomalies at Germany’s Federal Employment Agency
    (INFORMATIK 2021, 2021) Ludsteck, Johannes; Sultanow, Eldar; Chircu, Alina; Herget, Gebhard; Seßler, Matthias
    The data centers of Germany’s Federal Employment Agency (FEA) provide an information technology (IT) infrastructure that is critical for both external stakeholders and internal processes. For FEA and many other organizations like it, it is essential that any IT infrastructure anomalies - deviations from normal behavior - are detected and their underlying causes are understood and, if appropriate, addressed. In this paper we develop a solution that can help increase the availability of an IT landscape such as FEA’s that is characterized by increasing technical complexity and increasing relevance of its applications. The solution detects IT service anomalies based on IT service access logs analyzed with time series methods. The solution also provides visualizations to support further analyses.
  • Textdokument
    A Reference Architecture for On-Premises Chatbots in Banks and Public Institutions
    (INFORMATIK 2021, 2021) Koch, Christian; Linnik, Benjamin; Pelzel, Frank; Sultanow,Eldar; Welter, Sebastian; Cox, Sean
    Chatbots have the potential to significantly increase the efficiency of banks and public institutions. Both sectors, however, are subject to special regulations and restrictions in areas such as information security and data protection. The policies of these organizations therefore, in some cases, reject the use of cloud and proprietary products because in their view they lack transparency. As a result, the implementation of chatbots in banks and public institutions often focuses on open-source and on-premises solutions; however, there are hardly any scientific guidelines on how to implement these systems. Our paper aims to close this research gap. The article proposes a reference architecture for chatbots in banks and public institutions that are a.) based on open-source software and b.) are hosted on-premises. The framework is validated by case studies at TeamBank AG and the German Federal Employment Agency. Even if our architecture is designed for these specific industries, it may also add value in other sectors – as chatbots are expected to become increasingly important for the practical application of artificial intelligence in enterprises.