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Auflistung nach Schlagwort "Online Services"

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  • Konferenzbeitrag
    Links Between Online Privacy Fatigue, Technology Attitudes and Sociodemographic Factors in a German Population Sample
    (Mensch und Computer 2022 - Tagungsband, 2022) Luzsa, Robert; Mayr, Susanne
    Frequent cases of misuse of online service users’ data and legislation such as the General Data Protection Regulation GDPR emphasize the need for usable and user-oriented privacy and security solutions. In order to make privacy usable, characteristics of different user groups need to be taken into account when designing solutions. A user characteristic gaining increasing attention in privacy research is the concept of privacy fatigue. Privacy fatigue refers to online users feeling exhausted and cynical due to dealing with online privacy issues. It can be considered a risk factor for privacy violations, as users with higher privacy fatigue are more likely to disclose personal data and feel helpless regarding privacy threats. However, little is known about the expression of privacy fatigue in the population and about its relations to other relevant user characteristics like self-perceived technology competency and acceptance. The present online questionnaire study therefore examined in a German population sample (N = 995) how two facets of privacy fatigue — exhaustion and cynicism — are expressed in different sociodemographic groups and how they are linked to technologyrelated attitudes. The study reveals, among other links, that privacy exhaustion and cynicism are highest among users with lower technology competency and lower educational level. From the results, implications for the design of privacy tools and privacy-oriented services are drawn and further steps for research on privacy fatigue discussed.
  • Konferenzbeitrag
    Online Service Switching Intentions and Attitudes towards Data Portability – The Role of Technology-related Attitudes and Privacy
    (Mensch und Computer 2022 - Tagungsband, 2022) Luzsa, Robert; Mayr, Susanne; Syrmoudis, Emmanuel; Grossklags, Jens; Kübler-Wachendorff, Sophie; Kranz, Johann
    The European General Data Protection Regulation aims at empowering users of online services. In particular, the Right to Data Portability is intended to facilitate switching between online services by allowing users to port data between service providers. However, little is known about psychological factors that influence whether users desire switching between services and using data portability. Identifying such factors could support the design of userfriendly data portability solutions and awareness-raising measures, thereby strengthening users’ digital sovereignty. The present study therefore examines predictors of users’ intentions to switch online services and their attitudes towards data portability (i.e., intention to use portability). Drawing upon related research, switching intentions and attitudes towards data portability are assumed tobe affected by users’ technology acceptance, technology competency and subjective importance of privacy. An online quantitative questionnaire study with a large, sociodemographically diverse German sample (N = 995) was conducted, and data were analyzed via logistic regression modelling. The results reveal that switching intentions are more prevalent among users who attach great importance to privacy, users who are open towards new technologies, as well as younger users and users with a university degree. Higher importance of privacy and higher technology competency are linked to an increased desire to use data portability. Users reported the greatest need for data portability for data-storage (i.e., cloud) services. From the results, conclusions for implementing user-friendly data portability solutions and public information campaigns are drawn, and directions for further user-centered research on online service switching and data portability are discussed.