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Auflistung nach Schlagwort "Process Optimization"

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  • Zeitschriftenartikel
    AVENTEON Mobile Business Assistant
    (Wirtschaftsinformatik: Vol. 47, No. 1, 2005) Habermann, Kai
    With the emergence of new mobile data technologies such as GPRS, WLAN and UMTS, corporations now realize that it is possible for the first time to create “real-time” mobile business processes that can truly deliver greater efficiencies at the business process level. ‘Realtime’ here refers to constant data exchanges that ultimately enable seamless interactions between central planners and mobile workers.As with most IT investments, the key factor that will lead to the adoption of mobile business processes among enterprises will be the generation of a positive “mobile” Return on Investment (mROI) based on a stable business case. This can be best performed in an ongoing iterative approach where learning from the current implemented process is always used for further process improvements.This paper primarily examines how existing mobile business processes can be optimized in order to deliver truly greater business process efficiencies for companies that are looking to deploy mobile solutions and also examines some of the best practices that enterprises should consider before making any substantial investment decision into a new mobile process.Finally the paper takes a look at the Aventeon Mobile Business Assistant (MBA) which is a new, cutting edge software that is particularly designed for creation and optimization of “Real-time Mobile Business Processes”. The MBA offers specific products for key verticals including utilities, repair services, logistics, sales and pharmaceuticals. In the development, the MBA strictly follows the key success factors of a process oriented mobile solution and is set up to deal with the complex challenges of the mobile business world.
  • Zeitschriftenartikel
    Entwicklung eines Vorgehensmodells zur Einführung mobiler IT-Lösungen bei Instandhaltungsprozessen
    (HMD Praxis der Wirtschaftsinformatik: Vol. 56, No. 3, 2019) Ertl, Christoph; Herzfeldt, Alexander; Kapadia, Anand; Floerecke, Sebastian; Krcmar, Helmut
    Von den im Rahmen individueller Digitalisierungsprojekte entwickelten IT-Lösungen entfallen etwa 40 % auf Assistenzsysteme, die den Nutzern insbesondere bei der Entscheidungsfindung und der Durchführung von Tätigkeiten unterstützen sollen. Ein geeigneter Anwendungsfall für die Verwendung von Assistenzsystemen stellen Instandhaltungsprozesse dar. Der Einsatz intelligenter Assistenzsysteme in Form mobiler IT-Lösungen, beispielsweise ein Tablet, weist diesbezüglich erhebliches Effizienzsteigerungspotenzial auf. Ein zentraler Erfolgsfaktor für die Realisierung dieses Effizienzsteigerungspotenzials liegt in der nachhaltigen Integration der IT-Lösungen in den Regelbetrieb. Dabei ist die Technologieakzeptanz auf Seiten der Nutzer entscheidend. Ein für die mobile Instandhaltungsforschung anwendbares, spezifisches Technologieakzeptanzmodell fehlt bislang allerdings. Zur Identifikation der Akzeptanzfaktoren wurde deshalb eine Fallstudie am Flughafen München durchgeführt. Innerhalb von leitfadenbasierten Interviews wurden 15 Instandhaltungstechniker nach deren Anforderungen befragt. Übergeordnetes Ziel dieses Beitrags ist, auf Basis der empirisch erhobenen Akzeptanzfaktoren ein generalisierbares Vorgehensmodell zu entwickeln, welches die Technologieakzeptanz in besonderer Weise bei der Einführung von mobilen IT-Lösungen in der Instandhaltung berücksichtigt. Around 40% of the IT solutions developed in the context of digitization are attributable to assistance systems which support the user in decision-making or carrying out activities. An appropriate use case for the use of assistance systems is maintenance processes. These are particularly relevant from an entrepreneurial point of view, since the use of intelligent assistance systems in the form of mobile IT solutions (for example a tablet) has the potential to highly increase process efficiency. A key success factor in realizing this efficiency potential lies in the sustainable integration of these IT solutions into the regular operations. Therefore, technology acceptance is of crucial importance to users. A specific model of technology acceptance for the maintenance research is, however, missing. To identify the acceptance factors, a case study was conducted at Munich Airport. 15 maintenance technicians were interviewed about their challenges and requirements on the use of mobile IT solutions. The goal of this article is to develop a generalizable process model based on the empirically assessed acceptance factors, which in particular takes into account technology acceptance in the introduction of mobile IT solutions in maintenance and thus supports the realization of the expected efficiency potentials.