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Auflistung nach Schlagwort "business process management"

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  • Textdokument
    Development of a Domain-Specific Language for Run-Time Process Modelling
    (INFORMATIK 2017, 2017) Jannaber, Sven; Zobel, Benedikt; Riehle, Dennis M.; Thomas, Oliver; Becker, Jörg
    Wearable devices pose novel challenges to the BPM field. The advanced functionality in combination with the increased mobility has rendered devices such as smart glasses particularly suited for mobile process support. However, whereas this support is predominantly limited to information provision and workflow management, the glasses’ capability to be utilized for actual process modelling has yet to be investigated. As a first step, this paper proposes an outlook on the development of a process modelling language that is specifically tailored towards the application domain smart glasses and can be applied for both modelling and representing business processes using a glasses-based modelling environment. A demonstration case is provided to highlight the utilization of process modelling on smart glasses.
  • Konferenzbeitrag
    Process driven competence management: a case study at hilti corporation
    (6th Conference on Professional Knowledge Management – From Knowledge to Action, 2011) Hintringer, Sandra; Nemetz, Martin
    In light of the focus on competence in Hilti's Champion 3C strategy (customer, competence and concentration) 1 and their lived process organization the following paper proposes a modeling method for a process driven competence management (PCM) approach that combines a process and a person-centered view on competences. Processes provide the context in which competences are identified, managed, evaluated and further developed. In the person-centered view identified competences are further defined and associated to job profiles and periodically assessed based on Hilti's Situational Leadership® model. Assessment results are linked to training and coaching initiatives to ensure that competence targets are met adequately and in consequence lead to better process performance The implemented PCM prototype on ADOxx® is based on the application scenario for the customer service center at Hilti.