Logo des Repositoriums

Auflistung nach Schlagwort "conversational interface"

1 - 2 von 2
  • Zeitschriftenartikel
    PrintAssist—a conversational human-machine interface for 3D printers
    (i-com: Vol. 22, No. 1, 2023) Jasche, Florian; Weber, Philip; Liu, Shi; Ludwig, Thomas
    3D printers are no longer found only in industry, universities or makerspaces but now are increasingly used in domestic settings. Personal fabrication will increase in the coming years, and 3D printing will play an important role in this process. Due to technology and price development, 3D printers are becoming established among casual users at home. However, there are still many hurdles in the use of 3D printers that interfere with their appropriation in everyday life. In this paper, we investigate how chatbots can overcome these hurdles and support onboarding to 3D printing. Furthermore, we explore how chatbots can be used as a human–machine interface and facilitate interaction with 3D printers for both novice and expert users. In a research-through-design approach, we have created a fully functional chatbot that introduces users to 3D printing and helps them perform typical tasks when operating 3D printers.
  • Konferenzbeitrag
    Time to Get Conversational: Assessment of the Potential of Conversational User Interfaces for Mobile Banking
    (Mensch und Computer 2021 - Tagungsband, 2021) Fahn, Vanessa; Riener, Andreas
    Conversational user interfaces have recently gained in popularity, for example in chatbot systems for customer service or as intelligent assistants on Smartphones or other IoT devices. However, conversational banking interfaces have also found their way into the mobile banking sector and allow banks to offer their customers a cost-effective and personalized solution to perform financial services via natural language. Conversational interfaces, in particular for mobile banking applications, are very sensitive to user acceptance and trust. Also, user experience and the perceived security influence their adoption significantly. To explore the influence of these dimensions we have implemented three prototypes for conversational banking and evaluated them in a user study with n=18 subjects concerning the factors mentioned above. Although the results suggest no significant differences between the prototypes, we can draw design implications for conversational interfaces for mobile banking from the collected quantitative and qualitative data.