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Auflistung nach Schlagwort "empathy"

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  • Konferenzbeitrag
    Is Technology Killing Human Emotion? - How Computer-Mediated Communication Compares to Face-to-Face Interactions
    (Mensch und Computer 2019 - Tagungsband, 2019) Eddy, Anneli
    Technology is a vital part of day-to-day life for people all around the globe, but the effects of taking our communication online remain unclear, especially in terms of interpersonal communication. Human interaction and social connectedness are key to our happiness, and technology has the power to influence our well-being. This research explores how 10 aspects of interpersonal communication differ in virtual and face-to-face environments. An online questionnaire was created where participants assessed their interpersonal communication in virtual and real-life environments. Our findings show that face-to-face communication is able to convey five out of ten dimensions of interpersonal communication competence better than virtual communication because important implicit information and nonverbal cues are transferred, whereas in a virtual environment they are either not sent or not received.
  • Zeitschriftenartikel
    OMG I’m Laughing so Hard – Alienation in Digital Communication and Potential Countermeasures
    (i-com: Vol. 18, No. 3, 2019) Quintes, Cedric; Ullrich, Daniel
    Nowadays communication is largely dominated by digital text-based channels which naturally only transfer a small part of the information that is present in face-to-face conversations. In particular, information about the communication partner’s emotional state, which is naturally expressed through facial expressions, body language and other non-verbal indicators, can hardly be transferred. Approaches such as emojis address this issue by allowing the sender to show how he (for reasons of readability, the pronoun “he” addresses all genders equally) feels by selecting an appropriate (smiley) face. However, the crucial difference is that this smiley must be deliberately chosen and does not necessarily represent an authentic expression of the sender’s emotional state. The present paper discusses typical challenges and misunderstandings of communication in the digital era by the example of chat communication. It reflects its ramifications on the perceived authenticity of the transferred emotions and discusses possible (technology-based) approaches towards a more direct, authentic way of communication.