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Auflistung nach Schlagwort "groupware"

1 - 3 von 3
  • Konferenzbeitrag
    Architecture of a recommender system to support collaboration in a software environment
    (WM 2003: Professionelles Wissesmanagement – Erfahrungen und Visionen, Beiträge der 2. Konferenz Professionelles Wissensmanagement, 2003) Lichtnow, Daniel; Loh, Stanley; Saldana Garin, Ramiro; Caringi, Augusto; Anjos, Pablo Lucas dos
    Within organizations, people learn through exchanging knowledge. This kind of task (named collaboration) is important for the organizational learning. Collaboration can be supported by Information Technology tools as chats, newsgroups, forums and e-mailing lists. However, this kind of support only enables message exchange, lacking to help people in the learning process. This work presents the architecture of a recommender system to support collaboration among people in an software organization. The system analyzes textual messages sent during the session, identifies the context of the discussion and suggests documents, authorities (people with competence in a subject) and past discussions within the same context.
  • Zeitschriftenartikel
    Das BONITAS-System
    (Wirtschaftsinformatik: Vol. 44, No. 1, 2002) Haase, Paul-Gerhard; Nastansky, Ludwig
    Tool support for professional credit-rating is currently dominated by data-oriented approaches. This results in primarily focusing on hard facts in the financial institutions’ process of evaluating credit inquiries of their customers. Content objects and arguments which cannot algorithmically be mapped onto rigid data-tables („soft facts”), however, with the potential of having a decisive impact on credit assessment, tend to be not sufficiently and appropriately placed into consideration. The BONITAS system overcomes this structural lack of information processing in traditional credit management systems in adding to the traditional approach innovative groupware-enabled capabilities. Compound documents in a messaging context are used to be integrative containers for all relevant information. These documents support both information gathering and evaluation of „hard” data and „soft” facts as well as semi-structured information gathering workflows allowing for a continuum of assessment-specific process options. The creation of valid and marketable business knowledge in credit management processes is basically team-driven. Thus, the essential features of groupware-based information management systems, i.e. their outstanding capabilities in communication, collaboration and coordination, represent critical baselines for improving the decision quality in credit-rating. An important goal of the BONITAS system is to aim at creating a constantly improved knowledge base on credit management workflows. This knowledge base is continuously being maintained in the operational progress of customer projects. It enables the financial institution to judge on the financial strength of upcoming clients in a holistic and anticipating evaluation process superior to traditional much more static assessments.
  • Zeitschriftenartikel
    Revisiting Grudin’s eight challenges for developers of groupware technologies 30 years later
    (i-com: Vol. 23, No. 1, 2024) Duckert, Melanie; Bjørn, Pernille
    In 1994, Jonathan Grudin wrote his famous paper Eight Challenges for Groupware Developers; The question is whether these challenges still persist, or have we moved on here 30 years later? We revisit the challenges empirically through ethnographic observations in two companies examining their work practices, organizational structure, and cooperative setups concerning their use of groupware technologies. Today, groupware is seamlessly integrated into organizations, considered essential infrastructure that becomes part of the daily work routine. Contextualizing the original challenges proposed by Grudin, we categorize them into cooperative challenges, social challenges, and organizational challenges, and refine their phrasings to reflect present and future considerations faced by developers of groupware technologies. While the main arguments of the social and organizational challenges remain consistent, we rephrase the cooperative challenges as emergent exception handling and exaggerated accessibility to reflect the emerging characteristics associated with the ubiquity and seamless integration of groupware.