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Auflistung nach Schlagwort "lessons learned"

1 - 2 von 2
  • Konferenzbeitrag
    Integrating experience management into the every-day life of organisations
    (WM 2019 - Wissensmanagement in digitalen Arbeitswelten: Aktuelle Ansätze und Perspektiven - Knowledge Management in Digital Workplace Environments: State of the Art and Outlook, 2020) Maier, Edith; Reimer, Ulrich
    The paper discusses the results of extensive interviews to find out if and how companies these days actually manage experience-based knowledge. The study builds on the findings of a previous survey which showed that experience was still considered a valuable resource in times of digital change but rarely managed systematically. Trust and mutual respect as well as good leadership emerge as essential for successfully integrating the exchange and transfer of lessons learned. The good practice examples selected also show that embedding the capture, provision and reuse of knowledge into daily work processes is primarily a question of organizational culture rather than tools. However, the increasing availability of data and process traces as well as advances in text mining and new interface technologies such as voice assistants have given rise to novel solutions that can provide knowledge proactively when- and wherever needed and without requiring additional effort on the part of users.
  • Textdokument
    Lessons learned – Conducting a User Experience evaluation of a Trust Policy Authoring Tool
    (Open Identity Summit 2019, 2019) Weinhardt, Stephanie; St. Pierre, Doreen
    Most contributions on usable policy authoring and usable IT-Security only focus on the design phase of a tool and on stating guidelines how to make these tools and systems user friendly. There are only some contributions introducing work regarding usability evaluations but even less introducing user experience evaluations. This contribution wants to address this lack. Based on a user experience evaluation with a trust policy authoring tool we present the lessons learned derived from the results.