Auflistung nach Schlagwort "public services delivery"
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- KonferenzbeitragEvolving Government-Citizen Ties in Public Service Design and Delivery(Electronic Government and Electronic Participation - Joint Proceedings of Ongoing Research of IFIP EGOV and IFIP ePart 2013, 2013) Araujo, Renata; Taher, Yehia; Heuvel, Willem-Jan van den; Cappelli, ClaudiaThis paper discusses ongoing research on how to enforce governmentcitizen ties in collaborative public services design and delivery among citizens and public service providers. It is discussed how fine-tuned collaboration support and public service information transparency and understandability can be designed to enhance government-citizen interactions. The research is contextualised into the COCKPIT project, which aims at providing a governance model for public service design and delivery and a metamodel for public services structural representation.