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Auflistung nach Schlagwort "social presence"

1 - 2 von 2
  • Konferenzbeitrag
    The effects of consultant avatar size and dynamics on customer trust in online consultations
    (Mensch und Computer 2020 - Tagungsband, 2020) Brown, Gordon; Prilla, Michael
    This study investigates the impact of avatars on interactions between customers and consultants in remote, online consultations supported by Augmented Reality (AR). Based on past research, we were interested whether the appearance of an avatar and its dynamics affect important factors for online consultations such as social presence, trust in the consultant and perceived customer satisfaction. In particular, we chose avatar size and dynamics (movement/gaze) to compare different avatars in a 2x2 experiment, in which customers wear AR head mounted devices to consult a remotely located consultant in a mock furniture consultation session. Our results show no significant differences in trust and satisfaction, but significantly different levels of perceived social presence for life-sized, dynamic avatars as well as significantly higher co-presence for all life-sized avatars. Additional data from interviews with the participants revealed a clear preference for dynamic avatars over static ones. Based on an analysis of these findings, we make design recommendations and suggest directions for future research.
  • Konferenzbeitrag
    Now you (don’t) see me – Camera use in online course settings
    (21. Fachtagung Bildungstechnologien (DELFI), 2023) Leikert-Boehm, Ninja; Matter, Philipp; Heinrich, Peter
    The COVID-19 pandemic has accelerated the transformation towards online and hybrid teaching. While these modalities have been shown to have many beneficial aspects, they can also limit the social presence and collective engagement in learning activities. In this paper, we present exploratory observations on the role of video features in online and hybrid course settings during the pandemic. By analyzing survey data from three university courses in 2021/2022, we identify different explanations for students’ behavior in regulating their social presence by turning their cameras on (or rather off). We suggest that the benefits of cameras are highly contextual and may conflict with students’ specific goals and expectations, as well as their territorial habits, which should be taken into account when designing course content and didactic methods.