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Auflistung nach Schlagwort "tacit knowledge"

1 - 3 von 3
  • Konferenzbeitrag
    Integrating experience management into the every-day life of organisations
    (WM 2019 - Wissensmanagement in digitalen Arbeitswelten: Aktuelle Ansätze und Perspektiven - Knowledge Management in Digital Workplace Environments: State of the Art and Outlook, 2020) Maier, Edith; Reimer, Ulrich
    The paper discusses the results of extensive interviews to find out if and how companies these days actually manage experience-based knowledge. The study builds on the findings of a previous survey which showed that experience was still considered a valuable resource in times of digital change but rarely managed systematically. Trust and mutual respect as well as good leadership emerge as essential for successfully integrating the exchange and transfer of lessons learned. The good practice examples selected also show that embedding the capture, provision and reuse of knowledge into daily work processes is primarily a question of organizational culture rather than tools. However, the increasing availability of data and process traces as well as advances in text mining and new interface technologies such as voice assistants have given rise to novel solutions that can provide knowledge proactively when- and wherever needed and without requiring additional effort on the part of users.
  • Zeitschriftenartikel
    Using Probes for Sharing (Tacit) Knowing in Participatory Design: Facilitating Perspective Making and Perspective Taking
    (i-com: Vol. 17, No. 2, 2018) Jarke, Juliane; Gerhard, Ulrike
    The sharing of expertise and tacit knowing is one of the core objectives in participatory design projects. This paper focuses on the role of probes for sharing users’ tacit knowing. We will introduce the concept of “boundary objects” [22], [21] to analyse how probes facilitate perspective taking and perspective making between users and between users and researchers. In so doing, we demonstrate that probes can facilitate the sharing of users’ tacit knowing and expertise (i) by making and explicating individual users’ perspectives, (ii) by enabling participants to take each other’s perspective and make a joint perspective and (iii) by subsequently enabling the making of a joint vision on the digital design outcome. The research presented in this paper is based on an EU-funded research and innovation project in which we co-created digital neighbourhood guide with older adults. We report from our fieldwork in city 1, where we used probes as part of our participatory design practice.
  • Konferenzbeitrag
    Visual analytics for knowledge management
    (INFORMATIK 2023 - Designing Futures: Zukünfte gestalten, 2023) Vladova, Gergana; Ullrich, André; Sultanow, Eldar; Tobolla, Marinho; Sebrak, Sebastian; Czarnecki, Christian; Brockmann, Carsten
    The management of knowledge in organizations considers both established long-term processes and cooperation in agile project teams. Since knowledge can be both tacit and explicit, its transfer from the individual to the organizational knowledge base poses a challenge in organizations. This challenge increases when the fluctuation of knowledge carriers is exceptionally high. Especially in large projects in which external consultants are involved, there is a risk that critical, company-relevant knowledge generated in the project will leave the company with the external knowledge carrier and thus be lost. In this paper, we show the advantages of an early warning system for knowledge management to avoid this loss. In particular, the potential of visual analytics in the context of knowledge management systems is presented and discussed. We present a project for the development of a business-critical software system and discuss the first implementations and results.