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Auflistung nach Schlagwort "user research"

1 - 7 von 7
  • Konferenzbeitrag
    Affinity for technology interaction and fields of study: implications for human-centered design of applications for public administration
    (Mensch und Computer 2020 - Tagungsband, 2020) Wessel, Daniel; Heine, Moreen; Attig, Christiane; Franke, Thomas
    Affinity for Technology Interaction (ATI) describes whether a person approaches or avoids interaction with technology [1], making it an important variable in human-centered design. To determine whether ATI will likely remain an important variable in the future, we compared the ATI scores of those who will develop applications (students of media and computer science) with those who will use them in a specific context (students of public administration). We also looked for possible selection biases when conducting online samples regarding technology, by comparing a self-selected online sample of public administration employees with a sample of students of public administration conducted in a classroom, in which no selection biases should have had occurred. To locate the samples in the general population we also compared them with a quota sample of the German population. Results indicate markedly different approaches to technology interaction between the student samples and the online sample being more similar to the media and computer science students. We discuss consequences for the human-centered design process, especially for understanding the users.
  • Konferenzbeitrag
    ATI-S -- An Ultra-Short Scale for Assessing Affinity for Technology Interaction in User Studies
    (Mensch und Computer 2019 - Tagungsband, 2019) Wessel, Daniel; Attig, Christiane; Franke, Thomas
    In research and development in general, and in user-centered design (UCD) in particular, participants of studies have to be representative for the target audience. However, given the voluntary participation in user studies and an ensuing self-selection bias, participants of user studies likely prefer to engage with technology more strongly than the target audience in general (i.e., they have a higher affinity for technology interaction, ATI). Unchecked, this potential bias might lead to products that neglect important user groups or miss valuable market niches. At the same time, participants’ time is limited, so assessment of ATI must be economical. Thus, we propose an ultra-short ATI scale derived from the ATI scale by [10]. ATI-S was developed using theoretical considerations and empirical analyses. It provides a sufficiently reliable and valid assessment of ATI in conditions with strict time-constraints, in which the full ATI scale cannot be used.
  • Konferenzbeitrag
    Building bridges within and beyond UX - Let's talk about skills and specialization that make a great team
    (Mensch und Computer 2019 - Usability Professionals, 2019) Fox, Wendy
    What are the tasks and skills important for being a UX professional and do they match the perception of co-workers from outside of UX? This understanding has implications for how UX professionals can have the most impact to the product or service in order to operate most effectively. This talk will share insights into the UX department of LogMeIn, a major SaaS (software as a service) company. Surveys on the image, skills, tasks, and profiles were conducted with UX professionals and their co-workers from other departments. Results show that those from other departments focus more on defining UX through deliverables and communication skills. Following the analysis, a practical application for how UX work can be most effective through combining multiple UX skills is presented. Enjoy the read and be sure to share your feedback and thoughts.
  • Workshopbeitrag
    Design Decision Framework for AI Explanations
    (Mensch und Computer 2021 - Workshopband, 2021) Anuyah, Oghenemaro; Fine, William; Metoyer, Ronald
    Explanations can help users of Artificial Intelligent (AI) systems gain a better understanding of the reasoning behind the model’s decision, facilitate their trust in AI, and assist them in making informed decisions. Due to its numerous benefits in improving how users interact and collaborate with AI, this has stirred the AI/ML community towards developing understandable or interpretable models to a larger degree, while design researchers continue to study and research ways to present explanations of these models’ decisions in a coherent form. However, there is still the lack of intentional design effort from the HCI community around these explanation system designs. In this paper, we contribute a framework to support the design and validation of explainable AI systems; one that requires carefully thinking through design decisions at several important decision points. This framework captures key aspects of explanations ranging from target users, to the data, to the AI models in use. We also discuss how we applied our framework to design an explanation interface for trace link prediction of software artifacts.
  • Konferenzbeitrag
    Indoor Navigation for People with Special Requirements: Results of a User-Centered Design Approach and Possible Design Solutions
    (Mensch und Computer 2024 - Workshopband, 2024) Hattstein, Jette; Molthahn, Jan-Phillip
    With aging demographics and a large population of visually impaired individuals already, there is an increasing need for inclusive design solutions. This contribution aims to address the challenges individuals with visual impairments and older adults face navigating indoor environments. Through iterative user research and by including different perspectives and expertise, requirements were collected and analyzed. Based on these, possible design solutions for a guidance system that ensures high accessibility were developed. The proposed design solutions will leverage advanced technologies such as indoor positioning systems, tactile interfaces and audio cues to provide real-time navigation assistance tailored to the specific needs of users with visual impairments and older adults. With this the project aims to empower individuals with visual impairments and older adults to navigate indoor environments with confidence and independence, thereby promoting social inclusion and improving overall well-being.
  • Konferenzbeitrag
    Lean UX research at scale: a case study
    (Mensch und Computer 2020 - Tagungsband, 2020) Krout, Kelly; Carrascal, Juan Pablo; Lowdermilk, Travis
    In recent years, as technology engineering production and release cycles have sped up, user experience (UX) research practices have correspondingly become more Lean to best match those cycles. On top of that, the increasing interest in incorporating user feedback into product development keeps pushing the limit of resources that UX research teams can allocate. Is this seemingly unstoppable appetite for customer insights sustainable? How can UX researchers properly support their product teams’ growing needs? We argue that, to be successful at scaling up Lean UX research, product teams need to become active actors in the process, while researchers need to use their expertise to provide guidance and training as required. As an example of this approach, we describe our experience organizing “Developer Day”, a yearly event aimed at scaling up the Lean UX research practices of Microsoft’s Developer Division. Developer Day has also extended the reach of the division’s UX Research team for impacting decisions about the company’s software developer tools and services.
  • Konferenzbeitrag
    The (Mobile) Driving Experience Lab: Bridging Research and Knowledge Transfer to the General Public
    (Mensch und Computer 2021 - Tagungsband, 2021) Schartmüller, Clemens; Riener, Andreas; Pfeilschifter, Claus; Hegner, Franziska
    In interdisciplinary human-computer interaction (HCI) research, user studies are essential. Due to easy attainability, flexible schedules, etc., these studies are primarily conducted with students. Depending on the application, however, this often does not yield results that are representative of the respective target group(s). Getting these to the, e.g., driving simulator is tedious, time-consuming, and costly. To address this issue, we have integrated a driving simulator mockup into a trailer to bring the lab directly to the target groups. It allows researchers to diversify their samples for research studies. In addition, the lab can also be used for a broad knowledge transfer to society.We hypothesize that academics and practitioners will benefit from having easy access to the general public as well as specific target groups by reducing the barrier to study participation. In this paper, we outline the development steps for this lab, present its core features, and discuss potential applications.