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Understanding Socio-Technical Impacts Arising from Software-as-a-Service Usage in Companies
Business & Information Systems Engineering: Vol. 58, No. 3
Given the advantages of Software-as-a-Service (SaaS), such as cost efficiency and flexibility gains, decision-makers increasingly deploy this technology for supporting business processes as well as core business processes. But the impact of SaaS integration on a company’s IT organization often does not become apparent ...