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dc.contributor.authorHengstebeck, Ingo
dc.contributor.authorGrzemski, Sarah
dc.contributor.editorMayr, Heinrich C.
dc.contributor.editorPinzger, Martin
dc.date.accessioned2017-06-21T11:29:53Z
dc.date.available2017-06-21T11:29:53Z
dc.date.issued2016
dc.identifier.isbn978-3-88579-653-4
dc.identifier.issn1617-5468
dc.language.isode
dc.publisherGesellschaft für Informatik e.V.
dc.relation.ispartofInformatik 2016
dc.relation.ispartofseriesLecture Notes in Informatics (LNI) - Proceedings, Volume P-259
dc.titleNeue wege des kundensupports im IT-servicedesk des IT centers der RWTH Aachen universityde
dc.typeText/Conference Paper
dc.pubPlaceBonn
mci.reference.pages933-945
mci.conference.locationKlagenfurt
mci.conference.date26.-30. September 2016


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