Zeitschriftenartikel
ICT and operations outsourcing in banking
Vorschaubild nicht verfügbar
Volltext URI
Dokumententyp
Text/Journal Article
Zusatzinformation
Datum
2003
Zeitschriftentitel
ISSN der Zeitschrift
Bandtitel
Verlag
Springer
Zusammenfassung
Outsourcing of ICT (Information and communications technology) and Operations services has reappeared on the agenda of top management in European banking. As a contribution to this important topic, McKinsey & Company has carried out a comprehensive survey, based primarily on 70 interviews with executives of banks and providers.Key topics analyzed are: the relevance of outsourcing to address current challenges in banking; the value created by outsourcing and the barriers to its successful implementation; the degree of viability of outsourcing across specific services and functions; and likely developments in the outsourcing market. In addition, industry best practices have been collected and synthesized.